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SG76 Valued Contributor.
Valued Contributor.
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Group Locations CM9.1

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Hi

We have been having some issues with our group locations.

In RM8 we created some group location to allow us to to action documents to departments. Members of the group would then all receice the documents in their due trays. Once it was completed by one member it gets removed from all member due trays.

This was working fine in CM9.1 up until this week.

Now for some reason when we action a document to the group it only appears in some members due tray and not the others. For example we have 7 members in the group & only 2 member get the document in their due trays.

We have not change anything or have not had any updates since last week but something has changed.

Any help most appreciated

 

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Super Contributor.. davros29 Super Contributor..
Super Contributor..

Re: Group Locations CM9.1

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For the users that aren't seeing the actions assigned to them, do they have the "include all locations that you belong to" option checked when you refine the search for the Due Tray? This screencap is from 8.3 but I assume/hope it's still there in 9.1!

search-options.png

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Super Contributor.. davros29 Super Contributor..
Super Contributor..

Re: Group Locations CM9.1

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For the users that aren't seeing the actions assigned to them, do they have the "include all locations that you belong to" option checked when you refine the search for the Due Tray? This screencap is from 8.3 but I assume/hope it's still there in 9.1!

search-options.png

SG76 Valued Contributor.
Valued Contributor.

Re: Group Locations CM9.1

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Davros29

Thankyou.

This has fixed the issues i was having.

 

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