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HPRM 8.11Build 7760 - not displaying emails in preview pane emails look fine in Outlook(when viewed)

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HPRM 8.11Build 7760 - not displaying emails in preview pane emails look fine in Outlook(when viewed). Any suggestions?

 Emails registered by a user last month not displaying within HPRM preview pane. Emails when open up in outlook looks perfectly fine with no issue/ error

Thanks

Shine

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Micro Focus Expert
Micro Focus Expert

Re: HPRM 8.11Build 7760 - not displaying emails in preview p

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Sorry, I just noticed no one's responded to your question...

There was a known issue related to KeyView in 8.1 that caused some emails to not preview correctly. I believe this was resolved from 8.2 onwards.


Neil

Note: Any posts I make on this forum are my own personal opinion, and unless stated otherwise do not constitute a formal commitment on behalf of Micro Focus.

(Please state the version of CM you're using in all posts.)

MySupport: https://softwaresupport.softwaregrp.com/
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Micro Focus Expert
Micro Focus Expert

Re: HPRM 8.11Build 7760 - not displaying emails in preview p

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Sorry, I just noticed no one's responded to your question...

There was a known issue related to KeyView in 8.1 that caused some emails to not preview correctly. I believe this was resolved from 8.2 onwards.


Neil

Note: Any posts I make on this forum are my own personal opinion, and unless stated otherwise do not constitute a formal commitment on behalf of Micro Focus.

(Please state the version of CM you're using in all posts.)

MySupport: https://softwaresupport.softwaregrp.com/
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