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HeatherM1 Super Contributor.
Super Contributor.
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IDOL Content Indexing Not Working

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CM9.2.1, Windows 7

We had an issue with CM late last week where the server rebooted itself (haven't been able to determine why as yet).  As a result, our content indexing appears to be broken.  No new electronic documents added to CM are being content indexed; however, I can manually index them and they can then be located via a Document Content search. 

Any suggestions?  When I perform a check via Enterprise Studio, it says "processing completed successfully".  The relevant IDOL services are running.   I'm about to start trawling through the logs to see what I can find, but this isn't really my area of expertise.

Also, if anyone has an installation and configuration document for IDOL for CM9.2, that would be much appreciated, as we upgraded from TRIM 7.3.3 this year with the assistance of a consultant and don't have any relevant documentation, and I have a feeling that I might have to re-create the index from scratch..    

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Micro Focus Expert
Micro Focus Expert

Re: IDOL Content Indexing Not Working

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What has happened is that the reboot (or forced reboot) caused IDOL to be interrupted in the middle of processing. One of two things usually happens; 1) Upon restart, IDOL goes into an automatic Validation cycle. Logs would confirm if this is happening. 2) The index is corrupted.

With #1, you usually just have to wait until the validation is complete. If it detects a problem, you'll have to perform one or more Regenerate statements.  With #2, you may have to manually kick off a validation, and then when done, kick off a regeneration. Instructions are found here:
https://softwaresupport.softwaregrp.com/group/softwaresupport/search-result/-/facetsearch/document/KM02677949

In the worst case scenario for #2, you cannot recover from the corruption (e.g. a node table corruption), and a backup of the index files will need to be reinstated from a time before the server reboot.

In the future, a propert stop needs to be performed prior to rebooting or shutting down. Jason noted this with the action=stop command.  I do this within a bat file:
@echo off
ECHO.Stopping IDOL
start iexplore.exe -new "http://localhost:9002/action=stop"
start iexplore.exe -new "http://localhost:9102/action=stop"
start iexplore.exe -new "http://localhost:9202/action=stop"
timeout 2
exit

If these do not appear to help, you'll want to run a diagnostic and send the result as a support case.
https://softwaresupport.softwaregrp.com/group/softwaresupport/search-result/-/facetsearch/document/KM02497612

Thanks,
Ryan Winston

Master Support Engineer, CM Team Lead AMS

5 Replies
JasonIMEX Outstanding Contributor.
Outstanding Contributor.

Re: IDOL Content Indexing Not Working

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Hi Heather

I would start by checking the services have started correctly. There are specific ways to stop the services thoruhg a web browser..

 

http://localhost:9002/action=stop  <<< ports may vary

If the services do not start correctly check the logs. I often find an XML file goes missing and has not been generated correctly.

 

 

HP Records management suite specialists
www.imexwa.com.au
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JasonIMEX Outstanding Contributor.
Outstanding Contributor.

Re: IDOL Content Indexing Not Working

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Also Forgot to mention.. Have you checked the enterprise manager to see if they are not blocked there?

HP Records management suite specialists
www.imexwa.com.au
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Micro Focus Expert
Micro Focus Expert

Re: IDOL Content Indexing Not Working

Jump to solution

What has happened is that the reboot (or forced reboot) caused IDOL to be interrupted in the middle of processing. One of two things usually happens; 1) Upon restart, IDOL goes into an automatic Validation cycle. Logs would confirm if this is happening. 2) The index is corrupted.

With #1, you usually just have to wait until the validation is complete. If it detects a problem, you'll have to perform one or more Regenerate statements.  With #2, you may have to manually kick off a validation, and then when done, kick off a regeneration. Instructions are found here:
https://softwaresupport.softwaregrp.com/group/softwaresupport/search-result/-/facetsearch/document/KM02677949

In the worst case scenario for #2, you cannot recover from the corruption (e.g. a node table corruption), and a backup of the index files will need to be reinstated from a time before the server reboot.

In the future, a propert stop needs to be performed prior to rebooting or shutting down. Jason noted this with the action=stop command.  I do this within a bat file:
@echo off
ECHO.Stopping IDOL
start iexplore.exe -new "http://localhost:9002/action=stop"
start iexplore.exe -new "http://localhost:9102/action=stop"
start iexplore.exe -new "http://localhost:9202/action=stop"
timeout 2
exit

If these do not appear to help, you'll want to run a diagnostic and send the result as a support case.
https://softwaresupport.softwaregrp.com/group/softwaresupport/search-result/-/facetsearch/document/KM02497612

Thanks,
Ryan Winston

Master Support Engineer, CM Team Lead AMS

HeatherM1 Super Contributor.
Super Contributor.

Re: IDOL Content Indexing Not Working

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Thanks for the quick reply, Jason. 

Where you mention checking enterprise manager, are you referring to checking the event processing to ensure that Content Indexing is enabled, or should I be looking somewhere else? 

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HeatherM1 Super Contributor.
Super Contributor.

Re: IDOL Content Indexing Not Working

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Thanks, Ryan.  That's extremely helpful information.  :)

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