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Frequent Contributor.
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Linked email folders in shared mailbox not viewable by others

Linked folders in a shared mailbox are only viewable by the user who created the linked email folder. The PC asset ID cannot be removed from the field 'accessible only from this machine'.

What is a recommended method for setting up email folders in shared mailboxes?

If this is not a recommended function, would creating email folders in multiple users peronal mailboxes pointing to the same document queue be a workable option? Would this create a situation where multiple users would save the same email from the shared mailbox into HPRM? 

 

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Micro Focus Expert
Micro Focus Expert

Re: Linked email folders in shared mailbox not viewable by others

Shared mailboxes are problematic with the integration and linked folders, the mailbox itself is avilable by users from different machines and chnages are reflected to all. The integration does not function in the same way, it is on a local machine. So a shared mailbox accesses by multiple users will not ahve the same functionality as a local mailbox.

To answer your question more directly, linked folders are unable to function for all users on a shared mailbox. Catloguing an email from a shared mailbox will often force a record entry form to be displayed for everyone using the mailbox.

A document queue is agreat work around, as long as all users can access that location.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Micro Focus**
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