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Maximum timeout for adding a large document?

We've been asked to provide a solution for uploading video files using RM 8.1 as the solution, and we are encountering timeout errors due to the size of files and potentially the connection speed for some of our users.  Can anyone tell me the maximum timeout HP RM 8.1 can handle, and where this is set?

 

Cheers, 

Neal

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Hi Neal

Timeouts for  Desktop Client is different to Web Client timeout setting locations. However, knowing the nature of the content you are trying to upload (Video files that can be large in sizes) even after setting the higher timeouts you may still experience the issue. The setting for that Desktop timeout can be set from Workgroup Server properties Communication (It is HIGHLY recommended to contact HP Support team or thoroughly test the change of these settings in UAT or TEST), you may also need to change the Max size of Index files through the Enterprises Studio General Tab - Misc section.

 

If your goal is to provide these files under the control of HP RM, there are couple of ways you can do the same while leaving the files in place in your actual location.

 

HPRM  alternative: You capture the metadata from the Video and create a Record without with its file path (as one of the additional column). Then expose those records from Web Publisher where you make the paths clickable to access the files subject to your access on the Filesystem itself and Record access privileges. Using this approach you can get the videos in HPRM as a Record witout burdening your system and space in HPRM.

 

SharePoint Alternative: You can use SharePoint solution as a Register for these files which integrates and creates record in HPRM and all your videos can be accessible and even ready for Edit from SharePoint portal thing. (This SharePoint can be even Foundation free edition of SharePoint which will act as portal for these and other records which are related to large files etc.

 


Cheers,
Harry
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