Missing Idol Reindex button on ribbon choices

[Morrissey]

Would anyone know how to locate the idol reindexing (refresh Idol index for selected record)  button (see image) on the administration tab (ribbon) of Records Manager 8.3.9365 - for some reason its not available anywhere - do you need to be running 64 bit RM for it to be displayed?

[TRIMGuru]

In 9.1, it's only available in the 64 bit version.  It does show in the 32 bit version, but when you click it, you get this error.

v9.1 32 bit Client

[SKV]

Yes, it appears due to some reason you cannot reindex from a 32 bit client.

We are using 64 bit Workgroup server and 32 bit clients. We installed a 64 bit client on a machine for reindexing which completed successfully. The document content search works fine with 32 bit clients.

[Sten28]

I've had it go missing on a few occasions. Typically, when I've been created as a new Administrator user, based off an existing Administrator who was created "pre-IDOL" e.g TRIM 6.

Even though I have IDOL privileges ticked off, Get Global does not make the Reindex icon appear.

My only option has been to re-create myself as a brand-new Administrator user to get it to show.