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Carol Collins Honored Contributor.
Honored Contributor.
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Odd WebDrawer Trapeze Viewer Error - Chrome only

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I am working on deployment of WebDrawer, version 9.3 (patch 1).  Under a very specific circumstance, I receive an error that states: "An error occurred.  Failed to fit the page correctly.  Please report this error to the system administrator."  FitToPageError.JPG

It occurs when using the Chrome browser only (not IE, Edge, Firefox).  Only when the "View" option has been selected (the RecordView is displayed), the "download" status bar at the bottom is not displayed (i.e. no other downloads have been performed), and the "Document" option is selected.  When the option is selected, the download status bar appears, the document is successfully downloaded, and the error in red appears, as shown above.  I tracked down the error text in the file javascriptViewerAPI.js.  That file is located in \<WebDrawerRoot> \HTML5TrapezeViewer\API\Scripts\TrapezeOnline\General.

Although I am customizing WebDrawer, this also occurs with the as-released version.

Any information is appreciated!

 

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Micro Focus Expert
Micro Focus Expert

Re: Odd WebDrawer Trapeze Viewer Error - Chrome only

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I just posted a fix on my blog.


Blog | Samples | CM SDK Docs
**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of MicroFocus**
3 Replies
Micro Focus Expert
Micro Focus Expert

Re: Odd WebDrawer Trapeze Viewer Error - Chrome only

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Good to hear from anyone who is customing WebDrawer.

 

I have forwarded this error to the Trapeze vendor as I have not come across it before.  It is a 4 day weekend coming up here in Australia so do not expect any response before next Tuesday (Australian time).


Blog | Samples | CM SDK Docs
**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of MicroFocus**
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Micro Focus Expert
Micro Focus Expert

Re: Odd WebDrawer Trapeze Viewer Error - Chrome only

Jump to solution

I just posted a fix on my blog.


Blog | Samples | CM SDK Docs
**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of MicroFocus**
Carol Collins Honored Contributor.
Honored Contributor.

Re: Odd WebDrawer Trapeze Viewer Error - Chrome only

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Thanks, David!

 

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