Outlook Check in on send Issue -

[SG76]

We recently upgraded from RM8 to CM9 and have found some user are missing the Transition folder under the sent item in outlook.

This seem to causing issues with the check in on send function.

Without the HPE Records manager & Transition folders they can use check in on send.

I have attached an image of the folders.

Any help most appreciated

Thanks

[David Churchland]

I suspect that the transition folder is there but hidden.  Each user has a preferences folder (mine is : C:\Users\david\AppData\Roaming\Hewlett-Packard\HP TRIM\OfficeIntegration).

If you set 'HideSentItemsFolder' to false and then close and re-open Outlookyou should see the transition folder.

If you are having issues with check in on send post some details of error messages or scenarios.

[koubre]

We've noticed that the transition folder doesn't always appear right away when you re-open Outlook.  Soemtimes you have to establish a connection between Outlook and Content Manager - either send an e-mail or put an e-mail into another linked folder in Outlook.  That will make the transition folder appear and any e-mails that were caught in the folder will start processing.

[Anemone]

Hi David,

We just upgraded from RM 8.3 to CM 9.3.2.418 and some users got a box with a list of records when starting Outlook (see attached image). These files were in the Content Manager folder under Sent Items. However, they came across from the previous version (8.3) which we could tell by the prefix and the dates of the emails. We also checked CM and all of these emails were actually saved but for some reason the Content Manager folder didn’t clear out after the emails were sent and saved into RM/CM. Any ideas why emails get stuck in that folder even though they have been processed correctly. This happens in both versions (8.3 and 9.3).

Thank you

Anemone

[David Churchland]

Is it all 'check in on send' items that do not get deleted in 9.3 or just some?

[Anemone]

It looks like it's all of them as some people had hundreds of emails in that folder. However, a lot of the emails have come across from v8.3 when we upgraded to 9.3..

[David Churchland]

I just tested this on my system and I do not see any obvious cause for the emails not getting deleted. I set it up like this:

* create a check in style with the option 'delete after checkin' selected
* select the option to checkin sent items
* choose the check in style selected in the fist step.

When I did this all my sent mail was catalogued and then sent to my deleted items folder.

If the above steps do no work for you you might need to lodge a support call where we can investigate more thoroughly.