SG76 Valued Contributor.
Valued Contributor.

Outlook Check in on send Issue -

We recently upgraded from RM8 to CM9 and have found some user are missing the Transition folder under the sent item in outlook.

This seem to causing issues with the check in on send function.

Without the HPE Records manager & Transition folders they can use check in on send.

I have attached an image of the folders.

Any help most appreciated


2 Replies
Micro Focus Expert
Micro Focus Expert

Re: Outlook Check in on send Issue -

I suspect that the transition folder is there but hidden.  Each user has a preferences folder (mine is : C:\Users\david\AppData\Roaming\Hewlett-Packard\HP TRIM\OfficeIntegration).

If you set 'HideSentItemsFolder' to false and then close and re-open Outlookyou should see the transition folder.

If you are having issues with check in on send post some details of error messages or scenarios.



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Valued Contributor.. koubre Valued Contributor..
Valued Contributor..

Re: Outlook Check in on send Issue -

We've noticed that the transition folder doesn't always appear right away when you re-open Outlook.  Soemtimes you have to establish a connection between Outlook and Content Manager - either send an e-mail or put an e-mail into another linked folder in Outlook.  That will make the transition folder appear and any e-mails that were caught in the folder will start processing.

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