Shelley Mac Respected Contributor.
Respected Contributor.

Outlook Transition Folder after Upgrade


This week we have upgraded from HPE RM 8.3 to CM 9.3 - we have found some users have the following issue.  It appears that in HPE RM 8.3 they have used the Check In on Send option in MS Outlook and for whatever reason there are emails sitting in the Transition folder with HPE RM in the title and CM is trying to process these, is there a way to stop CM from processing or some way we can clear all transition folders?



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