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srparkes1 Trusted Contributor.
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Query - Alternate Container

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HPRM Version 8 Build 2.0.7591

We will be upgrading to CM9 later this year but in the meantime we seem to have an issue with the Alternate Container field and was hoping someone could provide some advice.

A business unit wants to use the Alternate Container field so that they don’t have to duplicate documents, they want to be able to view the one document from two locations.  Within HPRM, all staff within the business unit have set their screen layouts to include Container and Alternate Container.  The issue we have is that some staff from within the business unit cannot see the documents in HPRM that have used the Alternate Container whereas other staff members within the same business can.   There is no Security/Access on the documents.

Is this a bug in the older version of HPRM or are we missing something here?

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srparkes1 Trusted Contributor.
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Re: Query - Alternate Container

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Thanks Helen - all those settings were okay.

We have finally found it was a syncing issue with his laptop.

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TOTinWA Valued Contributor.
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Re: Query - Alternate Container

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Hi srparkes1,
Not sure if I'm on the right track here... Just wondering if they have the correct fields names in the screen layouts (do you mean List Pane columns or record View Pane)? 

Alternative Container, Alternative Record Number, Alternative Containers, Related Records and Related Records. (see attached screen)

Cheers,
TOT

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srparkes1 Trusted Contributor.
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Re: Query - Alternate Container

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Hi Tot

They have Container and Alternative Container in their List Pane however records that have a Alt Container No in the properties of the record don't appear in their List Pane.

Attached is a copy of their List Pane

Thanks

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TOTinWA Valued Contributor.
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Re: Query - Alternate Container

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Could it be that they have selected an Additional Field rather than a Stock properties item?
TOT
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Shelley Mac Respected Contributor.
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Re: Query - Alternate Container

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The only reason I think it would show for some and not others is security settings on the container and/or user.  Are you sure the users have the exact same settings?

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srparkes1 Trusted Contributor.
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Re: Query - Alternate Container

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Thanks again Tot

I can confirm he has the Stock properties item of Alternative Container.

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srparkes1 Trusted Contributor.
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Re: Query - Alternate Container

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Thanks Shelly

I can confirm the people in this division all have the exact same settings in their List Panes and there is no security on the container.  The users also have the same security.  

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Micro Focus Expert
Micro Focus Expert

Re: Query - Alternate Container

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Get one of users who can't see the Alternative Containers to right-click on a record  you know has alt. containers and go down to Security and Audit then click View Rights.

Expand the Tasks for this list of Records group - scroll down until you see Container (+ Alternative) 

There is also another option under the Tasks for Record group - Put in Alternative Container - check that one too.

These may give you some information as to why they can't see the alt. container.

 

Helen Barnes
Content Manager Information Developer
Information Management & Governance
Micro Focus
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srparkes1 Trusted Contributor.
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Re: Query - Alternate Container

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Thanks Helen - all those settings were okay.

We have finally found it was a syncing issue with his laptop.

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Valued Contributor.. Scott Brown2 Valued Contributor..
Valued Contributor..

Re: Query - Alternate Container

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It could be the Navigate function between documents and containers, there are two navigate options, one includes alternates, the other doesn't. So if the users that can't see the documents are using the standard navigate, that would be the problem. They would need to use the Navigate to contained records plus alternates.

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