New Member.

Record containers reverting after change - HPRM 8.1

Hi All,

We are currently experiencing an issue where end users and administrators have a record saved into HRPM 8.1, but in the wrong container, but are unable to update the container of the record before it reverts back to the wrong container.

End users have tried to drag and drop onto the new container and update the properties of the record to no success, and administrators have tried drag and drop and via the right click > Location > container method with no luck.

Curiously, the container updates if the administrators change the container via the properties of the record. and this stops the record from refusing to move to it's new container.

End users use a third party interface and administrators use the native interface, with the document record type's container level as 2 and the container record type's  container level set to 4.

Has anyone else encountered this issue or know how to resolve it?



1 Reply
Harry-Koppanyi Outstanding Contributor.
Outstanding Contributor.

Re: Record containers reverting after change - HPRM 8.1

It could be the caching issue that may be caising this issue. You can check the Client side caching setting as well as Workgroup level caching from Enterprises studio on the Workgroup server and Caching setting.

Just to narrow down the issue, try the following if a userA  first creates a document , Search the same document from / as UserB. Now as of UserA change the folder and check what UserA see by searching, Do the same search again from UserB..

Close both users session completly by exiting RM application give it 30 sec delay and launch RM and perform same search to see if the correct document in correct folder appears. This will validate if the issue is due to Cache or not. (For these tests I assume you to use HPRM provided client).

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