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RobPeacock Absent Member.
Absent Member.
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Records Manager 8.01 and Outlook 2010 - HP Trim Record Number column not available on subfolders

Hi there, we are able to add a HP Trim Record Number column within the inbox of an outlook 2010 client using the User Defined Fields in Inbox (see image below)

outlook trim columns.jpg

however this column doesn't appear in any subfolders to the inbox (only in the inbox itself), nor are we able to add it (doesn't appear as an option when we right click the column headers, click View Settings, click Columns, select User Defined  Fields in the drop down - there are no options available here).

Does anyone know how to apply this column to all Outlook folders as it's a very useful reference for audits etc.

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2 Replies
Rich_Kid Absent Member.
Absent Member.

Re: Records Manager 8.01 and Outlook 2010 - HP Trim Record Number column not available on subfolders

In outlook I think you can only add a User defined field for a Column Header for a folder if there is at least one item in the Folder with that user defined field. (So you could do it for the Inbox as you had emails in their with those fields)

Try moving an email with those field in to one of your folders and see if the fields become available for that folder.

I dont know of a way to apply to all folders maybe the outlook forums may be of help.

 

 

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RobPeacock Absent Member.
Absent Member.

Re: Records Manager 8.01 and Outlook 2010 - HP Trim Record Number column not available on subfolders

Hi Rich_Kid, tried your suggestion (copying an email from the inbox that had a trim number in the relevant field to a sub folder) but no luck - there are no user defined fields available. I'll try the outlook forums as you suggested.

Thanks for your help

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