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Absent Member.
Absent Member.
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Saving 'undeliverable' messages in TRIM

We are currently testing Exchange 2010 and TRIM 6.2.5.1322 and have come across an issue where if an email is sent to an address that doesn’t exist, the Exchange Server returns an email to the sender titled: “Mail Delivery System”, Subject: “Undeliverable”.

 

  • When highlighting this email, the TRIM in Outlook toolbar initially is greyed out, however after you click on another normal email then click back on the “Mail Delivery System” email, the TRIM in Outlook toolbar is once again back to normal colours.
  • However, if you then click on the “Catalogue” button on the TRIM in Outlook toolbar for the “Mail Delivery System” email, the following error message appears:

'Error in_HrGetIDsFromNames: MAPI_E_INVALID_PARAMETER' with further information stating an error occurred in the code of the HP.HPTRIM.Outlook.Addin add-in.

 

This scenario does not occur with Exchange 2003 mailboxes. Has anyone come across this before?

 

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4 Replies
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Absent Member.
Absent Member.

Re: Saving 'undeliverable' messages in TRIM

Hi,

 

We are having the same error while testing on Exchange 2010 and TRIM 6.2.5.1322. We are using Outlook Client 2003 if it matters.

 

Any update on this?

 

Thanks

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Micro Focus Expert
Micro Focus Expert

Re: Saving 'undeliverable' messages in TRIM

It's been logged for investigation with the development team. What happens if you drag & drop the e-mail into TRIM instead of using the catalogue button?

Neil

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Saving 'undeliverable' messages in TRIM

Yep, our team has investigated and replicated the issue.

The problem only occurs when turn you OFF - Cached Exchange Mode - in the account settings.

 

When Cached Exchange Mode is on (And this is normal/default), the problem does not occur.

 

The issue has been reported to R&D.



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NOT A HP EMPLOYEE
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INFORMOTION.com.au
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Absent Member.. Absent Member..
Absent Member..

Re: Saving 'undeliverable' messages in TRIM

We are currently running TRIM 6.2.5.1322 with Outlook 2007.  Exchange cache mode is turned on and we are experiencing this same error message.

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