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Cadet 1st Class
Cadet 1st Class
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TRIM Document Store Error

Dear All,

I am getting the attached error when viewing electornic documents. I have followed all the steps, I dont know what i am missing. I am requesting for your assistance to help me troubleshoot this.

Thanking you in advance.

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Fleet Admiral
Fleet Admiral

Just in case you didn't see the reply in your other post, ToTinWA posted this as a reply - so check to make sure you have the document store path name spelled correctly as he suggests:

 

Posted Reply from ToTinWA

Re: Cant View documents from the document store - functional request (extract document)
Not sure if is the problem, but in the image you attached in your other question it says: H:\TRIMESTORE\Store1... is the extra letter E the problem?

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Cadet 1st Class
Cadet 1st Class

Dear TRIMGuru
Thank you for the response.
The document store path is correct, i have double checked it.
I have noted a few things,
1 - My document store has three sub folders, one is 16GB, the other is 8.7GB and another with 5GB. When i search for documents, i can only view those that are stored in the 16GB folder. i cant view documents from other folders in the document store. Should i copy all the documents from other folders into one folder,? do you think it's the reason i am not seeing these documents?.

2 - I did a document store integrity check, after that when i open some documents in the system, they are blank with this message "This empty document was created after a store integrity check error was detected.
02:505:001+0D0M10791XL.DOC".
i cannot also view all documents with.TIFF extension, they are all blank. do you know what might have happened?.

Thank you.
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Cadet 1st Class
Cadet 1st Class

I have been reading about document stores. We are using the windows File System
The backup shows there are two folders for each document stores ans subfolders for the documents.

I can only view documents from one folder (which i presume is document store 1) which is 16GB. How come i cant view documents from the other folders stores?
Kindly help me know what i am missing.

 

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