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Web Client Doocument Upload Limitation?

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Hello Folks,

 

My org is experiencing a limitation of 4 mb when uploading docs to TRIM (7.21) WebClient. I cannot see any reference to such a limitation in the documentation I have read  - is anyone aware of a limitation in size of docs that can be saved through the WebClient? Is there a TES setting that can be changed or might the limitation be organisationally set?

 

thanks

Adam
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Re: Web Client Doocument Upload Limitation?

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It's a default size limitation.  This article should help you correct it:

http://support.openview.hp.com/selfsolve/document/KM1238863?searchIdentifier=&resultType=document&documentURL=KM1238863&resultsURL=%2fcasemanager%2fnewincident&allowReturn=true

 

I set our organization's limit to 50MB.  You may have to restart IIS after this change?  I'd also appreciate it if this type of documentation was all on-disc instead of spread out here and there.

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Re: Web Client Doocument Upload Limitation?

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It's a default size limitation.  This article should help you correct it:

http://support.openview.hp.com/selfsolve/document/KM1238863?searchIdentifier=&resultType=document&documentURL=KM1238863&resultsURL=%2fcasemanager%2fnewincident&allowReturn=true

 

I set our organization's limit to 50MB.  You may have to restart IIS after this change?  I'd also appreciate it if this type of documentation was all on-disc instead of spread out here and there.

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