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isd15 Respected Contributor.
Respected Contributor.
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Why am I missing additional fields when I right click on details?

I am running CM 9.2. I have upgraded from Hp 7.35.

I have Additional Fields configured for the Record Type but when I right click on a record and select Details, I am missing the Additional Fields option.

See attachment

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4 Replies
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HeatherM1 Super Contributor.
Super Contributor.

Re: Why am I missing additional fields when I right click on details?

Do you have Additional Fields tagged under the Menu tab for that particular Record Type?

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isd15 Respected Contributor.
Respected Contributor.

Re: Why am I missing additional fields when I right click on details?

Yes. I can modify the additional fields using the web client, but the option is missing in the desktop client

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Shelley Mac Trusted Contributor.
Trusted Contributor.

Re: Why am I missing additional fields when I right click on details?

if you are running the desktop client and not the full version that could be issue as the desktop does not show all features.

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Regular Contributor.. rkw Regular Contributor..
Regular Contributor..

Re: Why am I missing additional fields when I right click on details?

Verify if you have rights to modify Addtional Fields:

- RMC on record > Security and Audit > View Rights > Task for Record (record number) > Addtional Fields. 

 

If you don't have rights, you should see a X with description of why you can't modify addtional fields.

 

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