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Morrissey Super Contributor.
Super Contributor.
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errors when opening WinZip files in HPRM 8.3

Has anyone had a major issue with 'HPRM Has stopped Working' or errors relating to the email viewer when opening WinZip files ?

HPRM 8.30.9088

WinZip 16.0

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DarrenBenney Respected Contributor.
Respected Contributor.

Re: errors when opening WinZip files in HPRM 8.3

I can't recall having the issue, but have you tried dragging to the desktop and opening from there possibly its a size issue.

 

Cheers,

Darren

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Morrissey Super Contributor.
Super Contributor.

Re: errors when opening WinZip files in HPRM 8.3

Thanks Darren - not a possible size issue - the contents are a single 1 page vmbx containing a pdf

* I would be interested if anyone may be able to shed light on the location and any possible information on the HPE Records Manager Email Viewer & if anyone's had any problems with it

 

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DarrenBenney Respected Contributor.
Respected Contributor.

Re: errors when opening WinZip files in HPRM 8.3

Ok, at the bottom of the Veiw Pane I have found that if I click the Preview Ribbon I can open and view the contents within the pane.

Try that one.

Darren

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