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Frequent Contributor.
Frequent Contributor.
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<(RM Support Tip)> 8.x - Resetting RM license information

When the following error is displayed: “It appears the license file you have added does not contain any keys for the supplied Customer Name.”

 

In this case every consecutive key applied may fail as well.

Also when you need to apply a new license you need to reset the license information in HP/HPE Records manager.

In of these scenario you'll need to reset the HP/HPE Records Manager license information before applying any new license key.

All keys that were ever tried on are stored in “C:\HP Records Manager\ServerData\TRIM\autopass\HPRMlicense.aps” (By default). This is a sub-folder of “C:\HP Records Manager\ServerData\TRIM” from which RM Enterprise Studio (RMES) reads its configuration file.

 

Every time an OK is pressed on license key, the key information is stored in this file.

Renaming this file and restarting the RMES is enough to reset the license information.

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Micro Focus Expert
Micro Focus Expert

Just an additional to Pavel's post. When you are adding a license to RM 8.x using the RM Enterprise Studio, ensure that the user,  which you are logged in as, is an Adminstrator. Otherwise, you might not have the correct access rights to the Folder used to store the license information - .....,\HP Records Manager\ServerData\TRIM\autopass

(Please state the version of TRIM/RM/CM that you are using in all posts)

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Micro Focus
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