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Micro Focus Expert
Micro Focus Expert
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<(RM) Support tip> - Word reindexing ignores accented character System Option

An issue had been identified in the RM 8.11, 8.2 and 8.3 releases, where if a Word reindex is performed immediately after an upgrade, the setting for the System Option to ignore accented characters and treat them as unaccented can be ignored and the reindex will index accented and unaccented words as separate words and create different Word index entries for each. If the System Options are applied before the reindex then this issue will not occur; it will only occur if the Word reindex takes place immediately following an upgrade, using the Index Text utility in the RM Enterprise Studio.

 This System Option is under the Miscellaneous tab - Ignore accents on characters when word indexing and word searching; this will treat words in text fields with accents the same as words without accents and create a single entry in the Indexed Words table.

The workaround, to ensure that this issue does not occur, is to reapply the System Option before using Enterprise Studio to reindex, so that the System Option is correctly registered before the reindex:

  • Open the RM Client
  • Select System Options
  • Select the Miscellaneous Tab
  • Uncheck the option Ignore accents on characters when word indexing and word searching
  • Select OK
  • Select System Options
  • Select the Miscellaneous Tab
  • Check the option Ignore accents on characters when word indexing and word searching
  • Select OK

The following Change Requests have been created for this issue and can be referenced on the HPE SSO site: 

  • QCCR2D58420 Using a Word Reindex ignores the System Option setting for accented characters (RM 8.3)
  • QCCR2D58419 Using a Word Reindex ignores the System Option setting for accented characters (RM 8.2)
  • QCCR2D58418 Using a Word Reindex ignores the System Option setting for accented characters (RM 8.11)
(Please state the version of TRIM/RM/CM that you are using in all posts)

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