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ITdriftUCL
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Replaced license but ControlPoint DataAnalysis Store.exe stops.

license.log shows 
18/06/2019 14:04:24 LICENSE: Error : No license found for IDOL Server.
18/06/2019 14:04:24 LICENSE: Error : License for IDOL Server is invalid. Exiting.

On server CPIDOL1 D:\Program Files\Micro Focus\ControlPoint\Indexer\IDOL\ControlPoint IDOL.exe" (Autonomy IDOL Server Version 12.0.0 Build 1428175) keeps running and it license.log shows 

18/06/2019 13:04:46 LICENSE: Successfully updated license from license server
18/06/2019 13:04:46 LICENSE: License details retrieved from CPMaster:20000
18/06/2019 13:04:46 LICENSE: Running license thread
18/06/2019 13:04:46 LICENSE: License for IDOL Server is valid
18/06/2019 13:04:46 LICENSE: Operations key validated
18/06/2019 13:04:46 LICENSE: Operations key validated

On the same server CPIDOL1 "D:\Program Files\Micro Focus\ControlPoint\Indexer\Content1\ControlPoint Content1.exe" (Autonomy IDOL Server Version 12.0.0 Build 1686550) does not and neither does "D:\Program Files\Micro Focus\ControlPoint\Indexer\Content2\ControlPoint Content2.exe" (Autonomy IDOL Server Version 12.0.0 Build 1686550)

Is it the build number that creates a problem? It works for Build 1428175 but not Build 1686550 it seems.

/Peter

 

 

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2 Replies
Micro Focus Expert
Micro Focus Expert

Re: Replaced license but ControlPoint DataAnalysis Store.exe stops.

It looks like your license is not generated properly. The service "License Server" must start ok first without errors.

Regards

Jean-Mi

Regards
Jean-Mi
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Super Contributor.. Erik Wold Super Contributor..
Super Contributor..

Re: Replaced license but ControlPoint DataAnalysis Store.exe stops.

It may be that the log also says "license server data files are out of sync". In this case you could get them regenerated by renaming the License and UID folders, then perform the appropriate service restarts.

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