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New Member.
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Gateway URL & tenantID

Hello, Trying to deploy a agent and during the install it is requesting a Gateway URL and TenantID, username, password. 

On watching the video's we presume these are the portions from the website url

https: // www. demo .microfocusfileanalysis .com :9XXX/123tenant/

Gateway URL - https: //www. demo. microfocusfileanalysis. com  :9XXX   

TenantID - 123tenant

Username & password being a user with permissions on the tenant.   When we try the above we get a 404 error so presuming something isn't quite aligned correctly.

Any pointers.

Thanks

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9 Replies
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New Member.

Re: Gateway URL & tenantID

BTW the spaces in the above query are deliberate as otherwise the system wouldn't let me post 🙂

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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: Gateway URL & tenantID

What port are you using in the gateway url?

Try 9312.

 

Regards,

Keith

 

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Micro Focus Contributor
Micro Focus Contributor

Re: Gateway URL & tenantID

Did you get sorted Alan? The port number in the documentation is wrong. Keith is correct. We've addressed that in 3.2.

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Regular Contributor.. Regular Contributor..
Regular Contributor..

Re: Gateway URL & tenantID

Hey Guys,

Same issue we tried the following

Failed to connect to gateway. Details: Unable to connect to the remote server
Press any key to retry or Escape to exit.
Gateway URL: https://www.demo.microfocusfileanalysis.com:9312
Tenant ID: %tenantid%
User Name: username
Password: *************
Failed to connect to gateway. Details: The remote server returned an error: (500) Internal Server Error.
 
and got a 500 error, can any one help out
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Micro Focus Expert
Micro Focus Expert

Re: Gateway URL & tenantID

Hi @Tomikin 

I am currently looking into this and will get back to you as soon as I can.

Can you confirm that when you run the AccessHandler.exe that you are right-clicking and selecting "Run as Administrator"?

Thanks

Michael

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New Member.

Re: Gateway URL & tenantID

That worked!   We were trying 9320 ie just copying in the url we had.

Initial impression is that things are 'fiddly' to deploy. 

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Regular Contributor.. Regular Contributor..
Regular Contributor..

Re: Gateway URL

It was run as part of the install so assume yes, Ill jump back on after easter and check it out.

Phil
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Regular Contributor.. Regular Contributor..
Regular Contributor..

Re: Gateway URL

Hey Run it again as an administrator got the following error

Failed to connect to gateway. Details: The remote server returned an error: (401) Unauthorized.

Checked my user account, I've got all permissions, do I have to update the connector now that you have updated data discovery to 3.2 ?

 

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Micro Focus Expert
Micro Focus Expert

Re: Gateway URL

Yes, now that Data Discovery has been upgraded you will also need to upgrade the Agent you are using. You can see the steps detailed here: Data Discovery has been upgraded to 3.2

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