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Support bundle collection

Support bundle collection

Brief description:

Creating support requests and working with software support is too complicated. Collecting basic information, logs and debugs is a manual process. A modern application should have a build-in collection mechanism to prepare the needed information for the use in service requests. The information collected should be adjustable based on the issue specified by the user. The result should be either locally available (for manual upload) or directly uploaded to an existing service request (already created by the user).

Benefit:

Provide all the data required for initial investigation by the software support.  More specific information can be requested by software support at a later point in time.

4 Comments
Micro Focus Contributor
Micro Focus Contributor
Status changed to: Waiting for Votes
 
Micro Focus Expert
Micro Focus Expert

Hi Sebastian, 

omnidlc is meant to provide that,  I assume it can be enhanced with additional functionality, but it meets most of the requirements you specified. 

Knowledge Partner Knowledge Partner
Knowledge Partner

Hi Dimitar,

The current omnidlc (CLI and GUI) does not work for users without deep technical knowledge. I use it from time to time and it has a variety of limitations that needs to be resolved.

Regards,
Sebastian Koehler

Micro Focus Contributor
Micro Focus Contributor
Status changed to: Under Consideration
 
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