Contributor.. SGDPMaz Contributor..
Contributor..
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After 10.4 upgrade, DP Cell manager not communicated with Media Manager

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Hi,

After the DP Upgrade , we are unable to update the cell manager. 

Getting the following Error:

================================================
7/29/2019 3:18:13 PM
Starting installation session on host Cell_Manager_Server

[Normal] Starting installation session on Monday, July 29, 2019, 3:18:13 PM...

[Normal] Getting list of clients for installation...

[Normal] Done.

[Normal] Expanding and checking clients to be installed...

Status: backup-server. : Pending : Installation pending : 0 %

Status: backup-server. : Running : Installation check in progress : 0 %

[Normal] Checking the installation on client backup-server....

Status: backup-server. : Failed : Installation check failed : 100 %

[Critical] Connection to the remote client failed. Either the client is not accessible on the network
or the Inet process is not running on the remote client.

[Normal] Installation session finished on Monday, July 29, 2019, 3:18:13 PM.

=================================================
7/29/2019 3:41:04 PM
Starting installation session on host Cell_Manager_Server

[Normal] Starting installation session on Monday, July 29, 2019, 3:41:04 PM...

[Normal] Verifying SMB signing at Installation Server and if necessary starting it...

[Normal] SMB signing at Installation Server is already enabled, no change is necessary.

[Normal] Getting list of clients for installation...

[Normal] Done.

[Normal] Expanding and checking clients to be installed...

Status: Media_Server_2. : Pending : Installation pending : 0 %

[Normal] Starting installation on client Media_Server_2. at Monday, July 29, 2019, 3:41:19 PM...

[Critical] [110:1025] Cannot connect the Data Protector bootstrap service on client Media_Server_2.:
IPC Invalid Handle Number

Status: Media_Server_2. : Aborted : Installation aborted : 0 %

[Normal] Installation session finished on Monday, July 29, 2019, 3:41:29 PM.

=================================================
7/29/2019 3:59:07 PM
Starting installation session on host Cell_Manager_Server

[Normal] Starting installation session on Monday, July 29, 2019, 3:59:07 PM...

[Normal] Getting list of clients for installation...

[Normal] Done.

[Normal] Expanding and checking clients to be installed...

Status: Media_Server_2. : Pending : Installation pending : 0 %

Status: Media_Server_2. : Running : Installation check in progress : 0 %

[Normal] Checking the installation on client Media_Server_2....

Status: Media_Server_2. : Failed : Installation check failed : 100 %

[Critical] Connection to the remote client failed. Either the client is not accessible on the network
or the Inet process is not running on the remote client.

[Normal] Installation session finished on Monday, July 29, 2019, 3:59:07 PM.

 

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Contributor.. SGDPMaz Contributor..
Contributor..

Re: After 10.4 upgrade, DP Cell manager not communicated with Media Manager

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Thanks  .

The issue was persisting even after adding the

Allow push install to clients with firewall enabled

The issue was resolved later by running the  following command in CM and Media Servers. 

omnicc -secure_comm -configure_peer cellmanagerhostname

omnicc -secure_comm -configure_peer MediaServerhostname.

Hope it helps someone if they face similar errors.

 

 

 

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Contributor.. SGDPMaz Contributor..
Contributor..

Re: After 10.4 upgrade, DP Cell manager not communicated with Media Manager

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The installation keeps failing with following error message.

[Critical] [110:1025] Cannot connect the Data Protector bootstrap service on client ServerName:
IPC Invalid Handle Number

[Critical] Connection to the remote client failed. Either the client is not accessible on the network
or the Inet process is not running on the remote client.

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Knowledge Partner
Knowledge Partner

Re: After 10.4 upgrade, DP Cell manager not communicated with Media Manager

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Hello @SGDPMaz,

Is there a firewall active on the target system? I usually recommend using the following addition to the Installation Server before running remote installation/upgrade.

 

# Remote Upgrade of legacy clients via INET (10.20 and later)
OB2UPGRADEOVERINET=1

# push without ping reply
SUPPRESSECHO=1

# Allow push install to clients with firewall enabled
OB2FWPASSTHRU=1

# SSH push install for UNIX
OB2_SSH_ENABLED=1

 

Regards,
Sebastian Koehler

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Contributor.. SGDPMaz Contributor..
Contributor..

Re: After 10.4 upgrade, DP Cell manager not communicated with Media Manager

Jump to solution

Thanks  .

The issue was persisting even after adding the

Allow push install to clients with firewall enabled

The issue was resolved later by running the  following command in CM and Media Servers. 

omnicc -secure_comm -configure_peer cellmanagerhostname

omnicc -secure_comm -configure_peer MediaServerhostname.

Hope it helps someone if they face similar errors.

 

 

 

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