Re: Another process is in snapshot set definition phase - [File Server Backup] - Micro Focus Community

MurtuzaS · ‎2020-02-13

Hi,

File server backup jobs are continuously failing from last couple of days with below error.

"Another process is in snapshot set definition phase. Waiting to complete."

And after that it gives error that BMA reached its inactivity timeout

"reached its inactivity timeout of 13200 seconds.
The agent on host will be shutdown."

Anyone facing same issue ?

Kindly advise

Regards

Murtaza

Victor_F_DP · ‎2020-02-13

I assume this is a Windows server.

Check the snapshots created and the writers:

vssadmin list writers

vssadmin list shadows

Make sure all the writers are okay and no shadows are hanging.

You can try to delete them with this command:

vssadmin delete shadows

Or a restart of the server will work too.

Regards,

Andres Fallas Salazar
Customer Support Engineer

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MurtuzaS · ‎2020-02-18

@Victor_F_DP

Thanks for the quick response. Issue seems to be resolved.

Noticed VBDA was in hung state and was running even after job has completed.

Stopped all vbda and restarted data protector service.

Thanks again for your support.

Appreciated.

Regards

Murtuza