Automatic DR information could not be collected
During our back-up we are getting the following message:
[Minor] From: <servername>l "<servername> [/CONFIGURATION]" Time: 4/12/2019 11:05:21 PM
Automatic DR information could not be collected.
Aborting the collecting of system recovery data.
I have attached the Autodr.log
Physical Windows server 2008R2
Data Protector 9.07
Any idea what's causing this?
Re: Automatic DR information could not be collected
According to the AUTODR.log...
20190507T210422 INFO storage Found disk 2: id (PhysicalDrive2), device object name (\Device\Harddisk2\DR2). 20190507T210422 INFO disk IOCTL(0x4100c) for device (\\?\PhysicalDrive2) failed. (Error=1) 20190507T210422 INFO disk IOCTL(0x700a0) for device (\\?\PhysicalDrive2) failed. (Error=1) 20190507T210422 FATAL disk EXCEPTION at disk.cpp(1483): 20190507T210422 FATAL disk class drm::system_error(1): IOCTL_DISK_GET_DRIVE_LAYOUT_EX reported a disk (\\?\PhysicalDrive2) problem (1).
...there is a problem with the second physical disk. Check diskpart or Disk Management for details.
I have seen this in cases where a disk without a partition table was visible to the server. Could be a local disk or SAN volume. Get rid of the volume or make it usable by Windows and retry the operation.
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