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Damien_S Absent Member.
Absent Member.
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BMA.exe fails when trying to launch backup on Windows 2008 R2

Hi everybody,

 

I encounter an issue with my backups and I think someone will be able to help me :)

 

Please first find below the server's information:

 

Data Protector Server:

DP version : A.06.20.370

Windows 2003 Standard Ed. x64 SP2

 

Client server:

Windows 2008 Enterprise Server R2 x64 SP1

SAP Solution Manager 7.0 EHP1

Oracle 11.2g

 

I want to backup this server, using SAP and Oracle Integration but when the job starts, I have this DP error:

 

"ipc subsystem reports: "IPC Read Error

System error: [10054] Connection reset by peer"

 

On the client server, in Windows events, I have this:

 

Event ID: 1000

 

Faulting application name: bma.exe, version: 6.20.370.0, time stamp: 0x4d6811a7

Faulting module name: bma.exe, version: 6.20.370.0, time stamp: 0x4d6811a7

Exception code: 0xc0000005

Fault offset: 0x00000000000b63dd

Faulting process id: 0x1bd8

Faulting application start time: 0x01cc504369803464

Faulting application path: C:\Program Files\OmniBack\bin\bma.exe

Faulting module path: C:\Program Files\OmniBack\bin\bma.exe

 

It seems there is an issue with "BMA.exe".

 

Howerver, I have few other SAP servers connected to DP (both under Windows 2003 Server R2 x64) and the backups work fine.

 

Does anyone still encountered this problem?

 

Regards,

 

Damien.

 

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5 Replies
Regular Contributor.. Navan Regular Contributor..
Regular Contributor..

Re: BMA.exe fails when trying to launch backup on Windows 2008 R2

Im alsp Facing the similar issue with DP6.2

 

I am getting below error in window logs.

 

Faulting application name: bma.exe, version: 6.20.370.0, time stamp: 0x4d6811a7
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374

 

DID any one face similar issue.

DP
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Absent Member.. aa-jee Absent Member..
Absent Member..

Re: BMA.exe fails when trying to launch backup on Windows 2008 R2

The usual question, are you up to date with the patches ?
The unpatched 6.20 is very buggy.
Absent Member.. danielbraun Absent Member..
Absent Member..

Re: BMA.exe fails when trying to launch backup on Windows 2008 R2

Hi,

 

in addition to install current patches, please check if anti virus software causes this error. For some environments I've seen this error I had to install current vcredist packages to get rid of the exception.

 

Best regards

Daniel

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Regular Contributor.. Navan Regular Contributor..
Regular Contributor..

Re: BMA.exe fails when trying to launch backup on Windows 2008 R2

I have updated the current GR patches. Still facing same issues.

 

Faulting application name: bma.exe, version: 6.20.407.0, time stamp: 0x50827da9
Faulting module name: bma.exe, version: 6.20.407.0, time stamp: 0x50827da9
Exception code: 0xc0000005
Fault offset: 0x00000000000ffbfd
Faulting process id: 0x2f64
Faulting application start time: 0x01cf125a92a0c3be
Faulting application path: D:\Program Files\OmniBack\bin\bma.exe
Faulting module path: D:\Program Files\OmniBack\bin\bma.exe
Report Id: db30b8be-7e4d-11e3-a300-78e7d18c7e5c

DP
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Bob_Clark Absent Member.
Absent Member.

Re: BMA.exe fails when trying to launch backup on Windows 2008 R2

You will need to oen a case with the response center.  In addition to normal debugs, I would suggest that you get a crash dump from the Windows Media Agent.  You didn't specify the OS-version, so:

 

Windows 2003

     enable the 'drwts32' debugger, and gather the crash dumps when you see this error in the Application Event log

 

To configure Dr. Watson, follow these steps:

  1. Click Start, and then click Run.
  2. Type drwtsn32, and then click OK.

By default, the log file created by Dr. Watson is named Drwtsn32.log and is saved in the following location:

drive:\Documents and Settings\All Users.WINNT\Application Data\Microsoft\Dr Watson
 
 
Windows 2008

Since there is no Drwtsn32.exe on Vista/Server 2008/Windows 7/Server 2008 R2, we get to use the W.E.R. (Windows Event Reporting)

 

If the application is not UAC elevated (LUA), it will be at


C:\Users\UserProfileName\AppData\Local\Microsoft\Windows\WER\ReportArchive
Note:  Where UserProfileName is the actual user profile name.
or
C:\Users\UserProfileName\AppData\Local\Microsoft\Windows\WER\ReportQueue

The easiest method to look for the user mode memory dumps is to go down to CMD (run as admin) or Powershell
Cd\ProgramData\Microsoft\Windows\WER\
dir *.*dmp /s

and

C:\Users\
dir *.*dmp /s

 

Note:  In Windows 7/Server 2008 R2, there has been an improvement on how dumps are collected. If the same application is crashing repeated, Windows 7/Server 2008 R2 optimizes so that it does not collect the dumps for the same type of crash more than once.

 

I'm not sure if the current residents of the REsponse center are aware that this needs to be gathered, so you can be pro-active about it

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