CBT Issue with DP 8.1

[L1nklight]

Hey guys, I seem to be experiencing an issue where the CBT databases are constantly going corrupt forcing me to have to frequently reset them. Current system is DP 8.1, vCenter 5.5, and ESXi 5.0 update 2. Anyone else experiencing this? Anyone experiencing this find a fix?

Here are the session errors:

[Critical] From: VEPALIB_VMWARE@BACKUP.SERVER.DOMAIN.LOCAL"/DATACENTER" Time: 6/24/2014 10:06:31 PM
Backup failed because unable to utilize CBT as it was required.

[Major] From: VEPALIB_VMWARE@BACKUP.SERVER.DOMAIN.LOCAL "/DATACENTER" Time: 6/24/2014 10:06:31 PM
[172:162] Virtual Machine 'SERVERNAME': No disk backed up ...

[Critical] From: VEPALIB_VMWARE@BACKUP.SERVER.DOMAIN.LOCAL "/DATACENTER" Time: 6/24/2014 10:06:31 PM
Backup of object failed.
Name: SERVERNAME
Path: /DATACENTER/External Production/DOMAIN.LOCAL/SERVERNAME
InstanceUUID: 50318ace-8bf4-901e-985e-7e9f32b1ba00

[Bob_Clark]

This looks like it may be a known problem

It looks like this fix was implemented in the 8.11 patch bundle

Change Request: QCCR2A51456
  The Data Protector backup session fails with the following   error message:

  |Critical| From: VEPALIB_VMWARE@hostname "" Time: <Date>  <Time>
  Backup failed because unable to utilize CBT as it was   required.

  |Major| From: VEPALIB_VMWARE@hostname "" Time: <Date>  <Time> 

|172:162| Virtual Machine "": No disk backed up...
  Error: Backup failed because unable to utilize CBT as it
  was required.

The 8.11 patch bundle has been superseded by 8.12, and can be downloaded from:

http://support.openview.hp.com/selfsolve/patches

[L1nklight]

Hey Bob, both of those links give me "Access is denied" after I attempt to log in to the site with a valid username and password. I looked on the openview software depot and it looks like I can only download the full 8.11 ISO. Any idea where else I can get the patch from?

[Bob_Clark]

If you can only access the 8.11 patch bundle, go ahead and grab that (this is where the problem was reported as fixed anyway)

[L1nklight]

Can you tell me what patch level i am at now based off the following:

Patch level Patch description
===========================================
DPWIN_00671(BDL811) Core Component
DPWIN_00671(BDL811) Core of Integrations component
DPWIN_00670(BDL811) Cell Manager Component
DPWIN_00672(BDL811) Disk Agent
DPWIN_00673(BDL811) General Media Agent
DPWIN_00674(BDL811) User Interface
DPWIN_00676(BDL811) Virtual Environment Integration
DPWIN_00686(BDL811) VMware Granular Recovery Extension Agent
DPWIN_00686(BDL811) VMware Granular Recovery Extension Web Plug-In
DPWIN_00675(BDL811) English Documentation (Guides, Help)
DPWIN_00671(BDL811) Core Technology Stack
DPWIN_00670(BDL811) Cell Server Technology Stack
DPWIN_00670(BDL811) Application Server Technology Stack
DPWIN_00670(BDL811) Web Services
DPWIN_00670(BDL811) Java Runtime Environment Technology Stack
DPWIN_00670(BDL811) Job Control Engine Service Dispatcher
DPWIN_00670(BDL811) Job Control Engine Service Registry

[Bob_Clark]

You are on DP 8.11

[L1nklight]

According to what you are saying though, the CBT issue should have been fixed in this version, yet I am still getting it. Or did I misinterpret what you are saying?

[Bob_Clark]

Not at all... from what I read in the lab case, this fix was supposed to be included in the DP 8.11 release.

Please check the patch level on your vCenter machine to be sure that it was updated to the 8.11 patch bundle.  You should see, among the other patches

DPWIN_00676(BDL811) Virtual Environment Integration

If you don't see this, in the Client context, right-click on the vCenter machine and pick Upgrade.  If you do see it, you need to get a case open with the response center, referencing QCCR2A51456

Sometimes, fixes don't always make it inot a patch, although I saw this one in the Patch Decription, and sometimes, they just don't work

[DeDa]

Info on VM in order to support CBT

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1020128

VM hdw version is 7 min.

Also your VMs are 7 or higher version then you can workaround this by selecting "Use fallback option" for CBT or you can upgrade to 8.12 where this issue should be gone.

-- Damir