achyutha Absent Member.
Absent Member.
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Cannot start "hpdp-idb" service, system error: [1053] Unknown error 1053

HI,

 

HP-DP 9.0 , iam facing issue with 

 

Cannot start "hpdp-idb" service, system error:
[1053] Unknown error 1053

 

 


Cannot start "hpdp-idb-cp" service, system error:
[1053] Unknown error 1053

 

,please help us

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12 Replies
JJJ Honored Contributor.
Honored Contributor.

Re: Cannot start "hpdp-idb" service, system error: [1053] Unknown error 1053

Hi There

 

It may be useful if you provide a bit more info with regards to your environment.

 

Did this just happen unexpectedly or were you doing an upgrade/restart etc?

 

Thanks

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Ppomares Absent Member.
Absent Member.

Re: Cannot start "hpdp-idb" service, system error: [1053] Unknown error 1053

Hi achyutha,

 

   Did you solve the problem? How did you do it? I've the same error after upgrade from 9.0 to 9.04.

 

Thanks in advance

 

Pedro

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blanchap Frequent Contributor.
Frequent Contributor.

Re: Cannot start "hpdp-idb" service, system error: [1053] Unknown error 1053

Hi,

i have the same issue.  hpdp-idb is always down.

did omnisv stop and start.

went through a few options displayed in this communities and still showing down

anything on how to solve it?

thanks

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Knowledge Partner
Knowledge Partner

Re: Cannot start "hpdp-idb" service, system error: [1053] Unknown error 1053

Hello @blanchap,

What Data Protector version (omnisv -version, omnicheck -patches) are you running on which operating system? Can you please check the logs in OmniBack\server\db80\pg\pg_log for possible startup issues?

If there is nothing useful inside please run omnisv -stop following omnisv -start -idb_only -debug 1-500 CORE.txt and share the recent OB2DBG* files created in OmniBack\tmp with us.

Regards,
Sebastian Koehler

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blanchap Frequent Contributor.
Frequent Contributor.

Re: Cannot start "hpdp-idb" service, system error: [1053] Unknown error 1053

version is A.08.10 on Windows 2012

i also ran your command line omnisv -start -idb_only -debug 1-500 CORE.txt and it does not generate any files.

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Knowledge Partner
Knowledge Partner

Re: Cannot start "hpdp-idb" service, system error: [1053] Unknown error 1053

Hello @blanchap,

the OB2DBG debug files are created in C:\ProgramData\OmniBack\tmp if you have done a regular installation to the C: drive on Windows.

Regards,
Sebastian Koehler

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blanchap Frequent Contributor.
Frequent Contributor.

Re: Cannot start "hpdp-idb" service, system error: [1053] Unknown error 1053

seriously, i cannot find any OB2DBG files when i run the debug mode.

when i do omnisv -start -idb_only -debug 1-500 CORE.txt. i see that hpdb-idb-cp is starting but hpdb=idb is not.

i've looked in every directories and could not find any of the OB2DBG file.

i saw a lock folder under ProgramData - HP - RS - LOG that matched the date and time that i try to start the omnisv

could that be linked to the issue?

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KenKrubsack Regular Contributor.
Regular Contributor.

Re: Cannot start "hpdp-idb" service, system error: [1053] Unknown error 1053

I saw this when we went to DP 8.01.  For us, it turned out to be a permissions issue - we have more file system security in place than Microsoft Windows Server does out of the box.

We had to allow unprivileged users read access at the root of the drive where DP was installed.  This was a result of the PostGres SQL in DP 8 - we'd never had issues with our higher security settings on previous versions of DP and the old database structure.  I opened a case that went to L2 and some chats with L3 and the labs.

HTH

Ken

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blanchap Frequent Contributor.
Frequent Contributor.

Re: Cannot start "hpdp-idb" service, system error: [1053] Unknown error 1053

Hi,

something in the log file (created by the debug) is

/cs/mcrs/cfiles.c $Rev 39656

in FetchUserFiles

code 1026 systemerr (18) there are no more files

what'S that about?

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Knowledge Partner
Knowledge Partner

Re: Cannot start "hpdp-idb" service, system error: [1053] Unknown error 1053

Hi @blanchap,


@blanchapwrote:

seriously, i cannot find any OB2DBG files when i run the debug mode.

when i do omnisv -start -idb_only -debug 1-500 CORE.txt. i see that hpdb-idb-cp is starting but hpdb=idb is not.

i've looked in every directories and could not find any of the OB2DBG file.

i saw a lock folder under ProgramData - HP - RS - LOG that matched the date and time that i try to start the omnisv


RS is not related to Data Protector. It is HP Insight Remote Support.

Can you execute set | findstr "DP_" to find all used Data Protector installation directories on the Cell Manager? You can also try to open %DP_DATA_DIR%tmp on the Cell Manager which should contain the OB2DBG files. Related information on the IDB service startup can be found in %DP_DATA_DIR%server\db80\pg\pg_log.

Regards,
Sebastian Koehler

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Knowledge Partner
Knowledge Partner

Re: Cannot start "hpdp-idb" service, system error: [1053] Unknown error 1053

Hi @KenKrubsack,

I think you're refering to an issue where the user account that is running the IDB service has inapropriate access rights to C:\ProgramData\OmniBack\server\db80. The PostgreSQL database engine expects that this user has full control on this folder and all containing elements.

While the installer assigns proper permissions properly any manual changes (change to the user, copy of the database files to a new system) require adjustments or the database engine fails to start.

Regards,
Sebastian Koehler

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upiyush Contributor.
Contributor.

Re: Cannot start "hpdp-idb" service, system error: [1053] Unknown error 1053

We had a similar issue with DP 9.09, our Cell Manager powered Off unexpectedly due to power issue and when we turned it on, all services except IDB would start.

We tried restarting the server multiple times but the IDB service won't start alongwith the other services. Following error was received: "Cannot start "hpdp-idb" service [1053] the service did not respond in a timely manner"

We checked postgresql-<timestamp>.log under pg_log and found below statements:

--------------------------------------------------------

database system was interrupted, last known up at <timestamp>

could not open file "pg_xlog/<filename>" (log file6, segment 1): No such file or directory

invalid checkpoint record

could not locate required checkpoint record (screenshot of the log attached)

------------------------------------------------------------

We renamed the file "ProgramData\Omniback\server\db80\pg\backup_label" and started the IDB service.

The service started without any error.

 

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