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Valued Contributor.
Valued Contributor.
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Cell Manager configuration backup not responding

I have a Cell Manager 6.11 in a Windows Server 2008 R2 Standard.

I have a problem with the Cell Manager's Configuration object backup.

Although the backup starts, it never finishes. It stays unresponding. No data raising, no messages at all. It just stays there in running condition but nothing happens. I finally have to abort it and even then it takes a lot of time to abort...sometimes I have to stop/start the DP services for the backup to fail.

 

Can anyone please help?

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Absent Member..

Hi,

can you please start the backup of configuration database only in debug mode? Maybe in the logfile I can see whats the cause of your problem.

 

Best regards

Daniel

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Valued Contributor.
Valued Contributor.

Hi Daniel.

 

I added in the scheduled backup of the Configuration database the following parameter:

-debug 1-99 sch.txt

and now I'm waiting for the results.

 

Is this parameter correct??

 

Best regards

Despina

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Hi,

 

yep this is correct... were you able to create the debugs?

 

Best regards

Daniel

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Valued Contributor.

Hi Daniel.

Yes, I was able to create the debugs and now I have about 15 files!!!
Which one should I send to you???

 

Best regards,

Despina

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Hi,

 

please create a zip with all files and attach the zip to the post or send me the zip via mail - daniel-braun@data-protector.org

 

Best regards

Daniel

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Hi Daniel.

Sorry for the delay. I have just sent you the zip file via email.

 

Best regards,

Despina.

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Hi Despina,

 

reviewd your debugs...

The error will occur during collecting ASR data. please send me the autodr.log in  addition.

BTW: you should empty temporary internet files in the profiles...

 

Best regards

Daniel

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