orcibalbertrand Absent Member.
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Connection to Media Agent broken => aborting

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Hello,

I'm in version HP OpenView Storage Data Protector A.06.00: OMNIMVER, internal build DPWIN_00386, built on Wednesday, August 13, 2008, 4:37 PM

Look the log of backup (full log in attached file) :
...
[Major] From: VBDA@sdtnasgdp.gpa.chem.corp.local "HP Ultrim 2 SCSI_sdtnasgdp" Time: 26/05/2009 13:03:05
[90:51] scsi3:0:4:0C
Cannot write to device (Details unknown.)

[Critical] From: VBDA@sdtnasgdp.gpa.chem.corp.local "E:" Time: 26/05/2009 13:03:42
Received ABORT request from SM => aborting.

[Critical] From: VBDA@sdtnasgdp.gpa.chem.corp.local "E:" Time: 26/05/2009 13:03:42
Connection to Media Agent broken => aborting.
...

I backup a single file system (disk E:\ = 500Gb) on Cell Manager over HP Windows 2003 Storage.

This error always appears when the backup is under operation around 13:00 PM !!!

Best regards
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RoMa64 Absent Member.
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Re: Connection to Media Agent broken => aborting

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Hi,

check your global file(\Config\Server\Options) and look for dailychecktime.

Regards,
Robert
If you're out there you're vulnerable. People prefer to disappear in life , to repress their personality. That's not living,it's dying. I see them all over the place, the walking dead.

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RoMa64 Absent Member.
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Re: Connection to Media Agent broken => aborting

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Hi,

could you check wether something is running that interferes at that particular moment?Maybe a daily check?

Regards,
Robert
If you're out there you're vulnerable. People prefer to disappear in life , to repress their personality. That's not living,it's dying. I see them all over the place, the walking dead.
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orcibalbertrand Absent Member.
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Re: Connection to Media Agent broken => aborting

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I haven't "daily check" around 13:00PM.

But, there are internal jobs with DATAPROTECTOR of "check" or "reorganization idb" ?
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RoMa64 Absent Member.
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Re: Connection to Media Agent broken => aborting

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Hi,

check your global file(\Config\Server\Options) and look for dailychecktime.

Regards,
Robert
If you're out there you're vulnerable. People prefer to disappear in life , to repress their personality. That's not living,it's dying. I see them all over the place, the walking dead.

View solution in original post

orcibalbertrand Absent Member.
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Re: Connection to Media Agent broken => aborting

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The variable is commented :
# DailyCheckTime=HH:MM

Default value is 12h30.

Think that this "dailycheck" can put the backup in error ?
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RoMa64 Absent Member.
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Re: Connection to Media Agent broken => aborting

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Hi,

it could be the problem,not for sure.what is your patchlevel,DP version etc?What does debug.log say?

Regards,
Robert
If you're out there you're vulnerable. People prefer to disappear in life , to repress their personality. That's not living,it's dying. I see them all over the place, the walking dead.
orcibalbertrand Absent Member.
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Re: Connection to Media Agent broken => aborting

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I have just had the same problem today.

C:\Program Files\OmniBack\bin>omnicheck -version
HP OpenView Storage Data Protector A.06.00: OMNICHECK, internal build DPWIN_00384, built on Wednesday, August 13, 2008,
1:10 PM

C:\Program Files\OmniBack\bin> omnicheck -patches -host sdtnasgdp
Patch level Patch description
===========================================
DPWIN_00402 Core Component
DPWIN_00385 Cell Manager Component
DPWIN_00387 Disk Agent
DPWIN_00388 Media Agent
DPWIN_00386 User Interface
Number of patches found: 5.


End of debug.log (all in attached file) :
...
5/27/2009 1:03:18 PM BMA.234036.233112 ["ma/spt/sctl_NT.c /main/dp56/dp60_fix/11":2353] A.06.00 bDPWIN_00388
SCTL_Write: (scsi addr=3:0:4:0) error. [0] ()

5/27/2009 1:03:18 PM BMA.234036.233112 ["ma/dev/devseq.c /main/dp56/dp60_fix/dp60_patch/2":3314] A.06.00 bDPWIN_00388
SeqWrite: (scsi3:0:4:0C): SCTL_Write()=-1: {0}

5/27/2009 1:03:54 PM BSM.231964.235188 ["lib/snmpnt/snmp.c /main/dp56/dp60_fix/1":733] A.06.00 bDPWIN_00385
Failed to send SNMP trap. Check SNMP service configuration.

Thanks
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RoMa64 Absent Member.
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Re: Connection to Media Agent broken => aborting

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Goodmorning,

you should upgrade,
core--00413
Cell Manager component--00407
DA--00415
User Interface--00406

Patches can be found here:
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3241177〈=en&cc=us&taskId=135&prodClassId=-1&prodTypeId=18964&prodSeriesId=3241176

Regards,
Robert
If you're out there you're vulnerable. People prefer to disappear in life , to repress their personality. That's not living,it's dying. I see them all over the place, the walking dead.
orcibalbertrand Absent Member.
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Re: Connection to Media Agent broken => aborting

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Hello,

Yesterday, i have change jobs maintenance and checks :
- DailyMaintenanceTime=16:00
- DailyCheckTime=16:30

I have today the same problem à 13:03PM (detailed log file in attached file) :
- 5/28/2009 1:03:30 PM BMA.147204.153332 ["ma/spt/sctl_NT.c /main/dp56/dp60_fix/11":2353] A.06.00 bDPWIN_00388
SCTL_Write: (scsi addr=3:0:4:0) error. [0] ()
- 5/28/2009 1:03:30 PM BMA.147204.153332 ["ma/dev/devseq.c /main/dp56/dp60_fix/dp60_patch/2":3314] A.06.00 bDPWIN_00388
SeqWrite: (scsi3:0:4:0C): SCTL_Write()=-1: {0}

Now, i'am applying patchs.

what think of patch DPWIN_00388-Media Agent packet.exe, is necessary ?

Best regards
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RoMa64 Absent Member.
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Re: Connection to Media Agent broken => aborting

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Hi,

00388 is the latest patch,so that should be good.Did you already apply the patches,and if so,what is the result?

Cheers
If you're out there you're vulnerable. People prefer to disappear in life , to repress their personality. That's not living,it's dying. I see them all over the place, the walking dead.
orcibalbertrand Absent Member.
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Re: Connection to Media Agent broken => aborting

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Hello, I have applied the 5 patchs :
C:\Documents and Settings\orcibal> omnicheck -patches -host sdtnasgdp
Patch level Patch description
===========================================
DPWIN_00413 Core Component
DPWIN_00407 Cell Manager Component
DPWIN_00415 Disk Agent
DPWIN_00388 Media Agent
DPWIN_00406 User Interface

I restart yesterday backup, and the problem is the same.

I have in eventlog of Dataprotector :
[138:700] Error on device "HP Ultrim 2 SCSI_sdtnasgdp" occurred.
- Description: Data Protector has detected a device error.
- Actions:
* Check the device status according to the reported error message.
* Check also debug.log file on the system where the Media Agent was running.
* Verify the availability of the device with some test/blank media and with some
simple command (such as tar).
* Refer to Appendix B of the HP OpenView Storage Data Protector Installation and Licensing Guide for additional information on connecting devices.

I have since few days problem with raid controler. Then i wait material change before continu invertigation.

Thanks
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RoMa64 Absent Member.
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Re: Connection to Media Agent broken => aborting

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Hi,

let me know the results.
If you're out there you're vulnerable. People prefer to disappear in life , to repress their personality. That's not living,it's dying. I see them all over the place, the walking dead.
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