pgheude Absent Member.
Absent Member.
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DATA Protector on win 10. Get SSL login error "SSL peer certificate or SSH remote Key was not OK"

I have installed the trial version of HP Data Protoector v 9 and wish to use it to backup Windows 10 computer which has a SAS controller and an LT05 Tape Drive.  On launching the GUI I get  A server error has occurred.  Reported error message.  "SSL peer certificate or SSH remote Key was not OK"

How do I generate a valid certificate or get past this error?

 

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dimmm_2000 Frequent Contributor.
Frequent Contributor.

Re: DATA Protector on win 10. Get SSL login error "SSL peer certificate or SSH remote Key was n

Hello,

I assume the Win 10 host is both Cell Manager and GUI host.

The first thing you should correct is to put a record in the hosts file about the cell manager host using IPv4 in the following format: IP  FQDN  Short name. This will ensure the SSL certificate is generated against the IPv4 IP. Check with ping <CM_FQDN>.

Second - if you have never used this installation the easier way is to uninstall DP and install it again (after step 1 is done). The certificate will be generated again.

You can regenerate the certificate following the procedure described here: /t5/Technical-Support-Services/DPTIPS-Generating-a-new-SSL-certificate-in-DP-9/ba-p/6811583#.WOyaelN97Vo (Or just Google)

or in other words by executing from Program Files\Omniback\bin: perl.exe omnigencert.pl -server_id <FQDN of CM> -user_id hpdp -store_pasword <storePassword>

You get the store password from C:\ProgramData\Config\Client\Components\webservice.properties

In very rare cases you need to remove the old certificate from C:\Users\<local user>\AppData\Local\Hewlett-Packard\Data Protector\ca.

I would go for the new installation.

Best regards

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JJJ Honored Contributor.
Honored Contributor.

Re: DATA Protector on win 10. Get SSL login error "SSL peer certificate or SSH remote Key was n

I see this when DP is installed in test on VMWare Workstations that do not use DNS.

Set static IP and resinstall.

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