DP 10.40 windows client: visual c++ installation/upgrade problems

[kofop]

I start to upgrade 10.30 -> 10.40, and on windows installations servers on windows 2016 R2 the DP10.40 windows client installer showing the follwing error messages. Sometimes it's helps to run manually vcredist_x64.exe sometimes it's a permanent problem. Any idea?

[MathiasZ]

I have seen this error on my older Win2k8R2- Servers with long update history. When starting the csetup.exe in debug- mode I have seen that MF uses systeminfo.exe to determine installed patches. Unfortunately this tool has an old known bug which prevents from showing a long list of patches.

From debug:

cut......

[243]: KB2909921
[244]: KB2911501
[245]: KB2912390
[246
Network Card(s): 1 NIC(s) Installed.
[01]: vmxnet3 Ethernet Adapter
Connection Name: Local Area Connection 3
DHCP Enabled: No
IP address(es)
[01]: 1x.1xx.1xx.1xx

[ 20]
Windows server 2008 R2 detected.

[ 20]
Either KB3118401 or KB2999226 is not installed on the system.

.....cut

If using wmic- tool the patch is seen....

So I have opened an incident and wait for an hotfix....

Hopefully this helps..

Mathias

[kofop]

I found that: https://docs.microfocus.com/itom/Data_Protector:2019.05/PreInstallTasks

Update for Universal C Runtime in Windows

Ensure that the Data Protector server or client has the update for Universal C Runtime (UCRT) in Windows (KB2999226 or KB3118401). If KB2999226 or KB3118401 is not installed, download and install the appropriate patch for the Windows OS version of your Data Protector server or client from the following location:

• KB2999226: https://support.microsoft.com/en-in/help/2999226/update-for-universal-c-runtime-in-windows
• KB3118401: https://support.microsoft.com/en-in/help/3118401/update-for-universal-c-runtime-in-windows

If these UCRT patches are not installed, Data Protector installer exits with the following error message:

System is not compliant for Microsoft Visual Studio redistributable installation or required UCRT components are unavailable. See the "Windows OS and patch levels" section of the latest Data Protector documentation for compliance information.

The minimum Windows OS version and patch levels required for installing UCRT in a Data Protector server or a client is listed in the section Windows OS patch requirements.

[ChristianR]

Hi,
same here.
Any new about the case?
Chris

[MathiasZ]

No, still waiting...

[ChristianR]

Is it possible, that you give me the case number? I want also open an incindet, and I want to refer to your case ....

[MathiasZ]

SD02498813

[Victor_F_DP · Accepted solution]

Hello all, 

This is a known issue. Sometimes the installer does not get the patches and also does not recognize the Visual Studio 2017 installed (btw, is Visual Studio 2017, not Visual C++). 

What you need to do is install the Visual Studio 2017 manually using the executable vcredist_x64.exe or vcredist_x86.exe. 

Then install DP with this MSI: Data Protector A.10.40.msi

This is documented here: 

https://softwaresupport.softwaregrp.com/doc/KM03464075'

Also, thanks for letting us know where the issue is. 

Best regards,

[Jenni_S]

so glad you posted this - got me right out of my troubles - thank you

[MathiasZ]

Just for information: I received an patched setup.exe which seems to work.

[Victor_F_DP]

Hello all, 

If any of you need this fix, you can request it to support with this ID: QCCR2A84074 

Just open a case and request this hotfix. 

Regards, 

[Rupert]

Hello,

We have same issue. A lot of clients cannot be upgraded from 9.09 to 10.40 via push installation.

We get error:

"Failed to install Visual Studio redistributable. Try installing manually."

Does this patched setup help only for local installation?

[Victor_F_DP]

Hello @Rupert, 

This fix works for remote installation too. What you need to do is replace the setup.exe into the depot of the IS (ProgramData\OmniBack\Depot\x8664)

Regards, 

[louisji2008]

Hi Victor,
I'm trying to deploy the 10.40 trail version, could you please send me the the patch?
Thank you!

[Victor_F_DP]

Hello @louisji2008, 

For that you need a support ticket. If you already open it or want to open one, send me the ID privately and I can provide the fix.

Regards,