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Ensign
Ensign
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DP 10.80 Windows client User Authentication failed

Hi,

There is a fresh DP 10.80 Linux server CM installation. There is also fresh Windows 10 Client installation (DP 10.80 as well). I was able to import client to CM, but I am not able to login from the client.

I cannot connect to CM using clients GUI.

I got an error message: "User Authentication failed" and to be more specific "Provided User or Password is not valid.".

I did add a user on CM using CLI (more then one 😉 ). I set a password. I configured secure connection.

I feel I am stucked now...

I can see in the logs on the server side...

/var/opt/omni/log/inet.log

Sat 21 Nov 2020 04:43:59 PM CET [BZC0FQ.LAP2@lap2] : GET_CACERT_FILE

/var/opt/omni/log/debug.log

{"error":"invalid_grant","error_description":"Invalid user credentials"}
[KeycloakRESTApiConnector::restMethodExecute] Response: 401 body:

{"error":"invalid_grant","error_description":"Invalid user credentials"}

I cannot see any issues on the client side log files.

 

The other issue is that I cannot use WebGUI. When I open CM webpage I can see just logo... no other controls just white page. I did try several browsers - issue is the same.

 

So, effectively I cannot login to CM from any client apart from CLI on the server.

I have worked on this issue all day today, but I was not successful and I do not have active contract to escalate it.

Any ideas on how to troubleshoot this further?

Thanks in advance for helping.

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Ensign
Ensign

OK. I have found the issues. There where two:

1) incorrect widows workgroup/domain name

2) incorrect login user name - it looks it was not so obvious to put the right login name (should be Web Username not Name)

Now... I can login to Windows Client GUI 🙂

 

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