Trusted Contributor.
Trusted Contributor.
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DP/ StoreOnce Error after Windows Updates

Hi,

we have on 3 Cellmanager following Error. Cellmanager Server runs on Windows Server 2016 with HyperV and a VSA VM. We have Copy and Backup Jobs with this error message:

[Major] From: BMA@xxxxxxx "xxxxxxxDB_gw1 [GW 13944:0:5026673074431085232]" Time: 7/31/2018 4:04:19 AM
[90:54] \\xxxxxxx\DBStore01\d823e662_5b5fdfc3_1b1c_112c
Cannot open device (StoreOnce error: StoreOnce device offline, network error occurred or secure communication failed while contacting the StoreOnce device)

a Cellmanager on Windows Server 2012 R2 with HyperV and VSA have not this problem.

thanks for help

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Micro Focus Expert
Micro Focus Expert

Re: DP/ StoreOnce Error after Windows Updates

Hello Thomas, 

Is the CM the same MA? If yes is possible that is a problem with the StoreOnce supportability on this Windows Server 2016 version. 

Try to restart the StoreOnce too. 

If is possible, contact SO team and check on they side too. 

Regards, 

Andres Fallas Salazar
Customer Support Engineer

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New Member.

Re: DP/ StoreOnce Error after Windows Updates

Hello,

We had this problem too a few weeks ago. We solved it uninstalling the drivers of Storage Controllers in Device Manager.  Then, click in Scan for hardware changes and the Storage Controllers will install again with a default driver.

Hope this help you.

Regards.

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