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Micro Focus Expert
Micro Focus Expert
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(DP) Support Tip: GUI hangs up when File menu "Help" is clicked on

ISSUE
GUI hangs up when File menu "Help" is clicked on if "English Documentation(Guides, Help)" is not installed .

ENVIRONMENT
DP10.20

WORKAROUND
Install "English Documentation(Guides, Help)"

5 Replies
Knowledge Partner Knowledge Partner
Knowledge Partner

Re: (DP) Support Tip: GUI hangs up when File menu "Help" is clicked on

Hello @Tadashi,

The F1 online help in Data Protector A.10.20 is somewhat broken. Even with the installed English Documentation it could happen that the Java Scripts in the help documents block the Data Protector GUI. If this happens removing the registry key helps to regain access.

Computer\HKEY_CURRENT_USER\Software\Hewlett-Packard\OpenView\OmniBackII\GUI\Help\HelpMode

This is hopefully fixed in A.10.30.

Regards,
Sebastian Koehler

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Micro Focus Expert
Micro Focus Expert

Re: (DP) Support Tip: GUI hangs up when File menu "Help" is clicked on

Hi Sebastian ,

Thank you for sharing that .
Could you let me know more details how we can reproduce the issue you mentioned ?
I know there are some missing pages in Help , but I didn't see the Java Scripts issue so far .

By the way , the hanging up issue was solved by QCCR2A83079 , and we have a Hotfix .
However , I need to ask the lab to enhance the Hotfix more for missing pages that I have found .

Thank you.
Best regards.

Tadashi

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: (DP) Support Tip: GUI hangs up when File menu "Help" is clicked on

Hi @Tadashi,

In A.10.20 after selecting System default web browser and and using F1 later in the GUI I had the following issues all over the place.

2019-03-07_06h54_24.png

2019-03-07_06h59_13.png

See case SD02374031 for details. I hope this is resolved in A.10.30 now, while I have not tested it.

Regards,
Sebastian Koehler

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Micro Focus Expert
Micro Focus Expert

Re: (DP) Support Tip: GUI hangs up when File menu "Help" is clicked on

Hi Sebastian ,

Thank you very much for the detailed explanation .
I appreciate it .

I apologize for being late responding .
I was stuck at some hot issues .
Finally I started working on it with the lab because I don't think it will be related to QCCR2A81970 .
I'll let you know new QCCR number if the lab agreed on the issue as a new defect .

Thank you.
Best regards.
Tadashi

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Micro Focus Expert
Micro Focus Expert

Re: (DP) Support Tip: GUI hangs up when File menu "Help" is clicked on

Now the lab recognized the issue .
The issue will be solved by QCCR2A83370 .

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