(DP) Support Tip: SQL ZDB (Disk Only backup) hangs up

[Tadashi]

Error Message

SQL Zero Downtime Backup(ZDB) with Disk Only backup stops responding.

[Normal] From: SMISA@<hostname> "SMISA" Time: <date> <time>
A filesystem has been successfully mounted.
Filesystem name : \\?\Volume{xx-xx-xx-xx-xx}
Mount point : F:\

[Normal] From: SMISA@<hostname> "SMISA" Time: <date> <time>
The HPE P6000 EVA / HPE 3PAR SMI-S agent enabled
automatic mounting of new volumes on the operating system.

[Normal] From: SMISA@<hostname> "SMISA" Time: <date> <time>
Preparation of the backup system completed.

<--- stop responding

Cause

Code issue .
This issue occurs since DP10.02 .

Workaround / Fix

A Hotfix (for DP10.02) is available through Software Support. (QCCR2A79478)