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Frequent Contributor.. Miche_dp Frequent Contributor..
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Data Protector 10.30 EADR failed to create ISO image (RHEL 7 client)

Hi Experts,  I am trying to create an ISO image for a RHEL client with a Windows 2016 Cell Manager but its always failing. What is the pre requsite packages needed or workaround  to install in the client side. Please help. 

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Micro Focus Expert
Micro Focus Expert

Re: Data Protector 10.30 EADR failed to create ISO image (RHEL 7 client)

Hello @Miche_dp

I think all the documentation you need is here: 

https://docs.microfocus.com/itom/Data_Protector:2019.02/EADR

According to the Support Matrix, for RHEL 7.x the UEFI platforms are not supported. So check that in your environment: 

https://docs.microfocus.com/DP/SupportMatrix/10.30/DR_SupportMatrix_DP10.x.pdf > Table 2> Note 3

Regards, 

Andres Fallas Salazar
Customer Support Engineer

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Data Protector 10.30 EADR failed to create ISO image (RHEL 7 client)

Hi @Miche_dp,

From a Data Protector point of view you need the Disaster Recovery and GUI component installed on the Linux client where you create the ISO image (e.g. using omniiso command). There are dependencies on installed RHEL packages such as mkisofs which are not clearly documented. I asked the Docs team to add them soon.

In case this is not a UEFI based RHEL7 system then consult the AUTODR.log file created on the Linux client where you run omniiso or the image creating from GUI. It should report missing packages or other issues found.

IF this is an UEFI based system you can look into http://relax-and-recover.org which can be used as standalone or in combination with Data Protector. It supports UEFI based systems.

Regards,
Sebastian Koehler

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