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Data Protector 9.07 Digital signiature problems

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Hi all .  We've recently installed HP DP 9.07 installation server onto a Windows 2012 R2 system.  The installation completed fine, and this has been imported succesfully into the Cell (RHEL).  When we try deploying any components via the installation server (using the DP GUI), we get the error shown below.  We also get the same error when trying to run an upgrade against the installation server (as a test).  When we run the check against the installed software, this completes OK.

Error:

Digital signiature verification of the install kit failed necessary trusted root certification authorities and intermediate certification authorities.

We haven't been able to find anything specific to Data Protector for this issue although have checked the 'certificate propogation' service is running - this was mentioned on another certificate issue found on the web.

Any help appreciated!

 

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Re: Data Protector 9.07 Digital signiature problems

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Hi.  With some help from our local Wintel team we found a registry key which seems to have fixed the issue.  The change we made was to the following key:

HKLM\software\policies\microsoft\systemcertifications\authroot  Set 'DisableRootAutoUpdate' to 0

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Re: Data Protector 9.07 Digital signiature problems

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I am seeing a similiar issue when I attempt to upgrade my older windows host DP clients from 9.07 to 9.08. Newer windows (2012, etc.) upgrade just fine. Windows installation server is on version 2012 with DP 9.08. The cell manager is RHEL 6 w/9.08. Here is what I get on older windows hosts when I try to upgrade them to 9.08 from 9.07, seems to be all older win2003, and win2008. I've been running on 9.07 for months now without issue.

[Critical] <HOSTNAME> [70:32] Digital Signature verification of the install kit failed.

[Critical] <HOSTNAME> Cannot start setup process from the Data Protector share on
your Installation Server, system error:
[87] The parameter is incorrect.
(System error should give description of the problem.)

In general:
* Make sure that Data Protector share on your Installation Server is visible on the network
(in MS-DOS prompt on client type: dir \\<IS_COMPUTER_NAME>\OmniBack)
* Make sure that Data Protector Inet process is not running under a user account, which does
not have access to the Data Protector share on the Installation Server computer
(usually this is local account)

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Re: Data Protector 9.07 Digital signiature problems

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Thanks Adam.  We've checked the inet service and it's running as localsystem and the share is accessible and we can install from this location.  Investigations ongoing 🙂

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Trusted Contributor.
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Re: Data Protector 9.07 Digital signiature problems

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Hi.  With some help from our local Wintel team we found a registry key which seems to have fixed the issue.  The change we made was to the following key:

HKLM\software\policies\microsoft\systemcertifications\authroot  Set 'DisableRootAutoUpdate' to 0

View solution in original post

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