Absent Member.. Jeffrey F. Gold Absent Member..
Absent Member..

Data Protector 9.07 update.

This morning I had downloaded and installed the new patch, DPWINDL_00907, and installed it onto my installation server.  I then started updating all of the other servers.  All of my Windows 2012R2 servers updated without a problem.  All of my Windows 2003 & 2008 servers gave me the following error:

[Critical] <bookcover.nwl.local> Error 1260.Windows cannot open this program because it has been prevented by a software restriction policy. For more information, open Event Viewer or contact your system administrator.

[Critical] <bookcover.nwl.local> Operation failed with error 1638:
"Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel."

[Critical] <bookcover.nwl.local> [110:1026] Lost connection to client bookcover.nwl.local:
Details unknown.

 Does this mean tha tI have to delete Data Protector A.09.06 off the server before I can install the A.09.07 version?

1 Reply
Knowledge Partner
Knowledge Partner

Re: Data Protector 9.07 update.

Hi Jeffrey,

this is a known issue related to a specific Windows 2003 MSI patch installed on the client that prevents software upgrade. There is no solution, since support for Windows 2003 was terminated by Microsoft.

To resolve the issue, remove the Data Protector client locally and push the A.09.07 agent to the system or install from \\InstallationServer\Omniback.

Sebastian Koehler

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