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Data Protector: hpdp-idb-cp can't start

Hi All,

/etc/init.d/hpdp-idb-cp start
2020-09-11 10: 25: 42.079 13202 FATAL Cannot load config file

and i found on the log:
10:16:06,000 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-3) Failed to register service ServiceDescription [id=null, name=jce-jobexecutionengine, version=1.1.0, properties={SupportedJobType=EXECUTE_DP_COPY}, url=https://****************:7116/dp-jobexecutionengine-copy/restws, expiresAt=null]: java.lang.NullPointerException
10:16:06,408 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-5) Failed to register service ServiceDescription [id=null, name=jce-jobexecutionengine, version=1.1.0, properties={SupportedJobType=EXECUTE_DP_REPORTING}, url=https://****************:7116/dp-jobexecutionengine-reporting/restws, expiresAt=null]: java.lang.NullPointerException
10:16:08,205 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-11) Failed to register service ServiceDescription [id=null, name=dp-loginprovider, version=1.1.0, properties=null, url=https://****************:7116/dp-loginprovider/restws, expiresAt=null]: java.lang.NullPointerException
10:16:08,356 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-10) Failed to register service ServiceDescription [id=null, name=jce-jobexecutionengine, version=1.1.0, properties={SupportedJobType=EXECUTE_DP_VERIFICATION}, url=https://****************:7116/dp-jobexecutionengine-verification/restws, expiresAt=null]: java.lang.NullPointerException
10:16:09,191 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-8) Failed to register service ServiceDescription [id=null, name=jce-jobexecutionengine, version=1.1.0, properties={SupportedJobType=EXECUTE_DP_BACKUP}, url=https://****************:7116/dp-jobexecutionengine-backup/restws, expiresAt=null]: java.lang.NullPointerException
10:16:10,109 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-7) Failed to register service ServiceDescription [id=null, name=jce-jobexecutionengine, version=1.1.0, properties={SupportedJobType=EXECUTE_DP_MEDIACOPY}, url=https://****************:7116/dp-jobexecutionengine-mediacopy/restws, expiresAt=null]: java.lang.NullPointerException
10:16:10,478 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-4) Failed to register service ServiceDescription [id=null, name=dp-webservice-server, version=1.1.0, properties=null, url=https://****************:7116/dp-webservice-server/restws, expiresAt=null]: java.lang.NullPointerException
10:16:10,674 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-9) Failed to register service ServiceDescription [id=null, name=dp-licenseprovider, version=1.1.0, properties=null, url=https://****************:7116/dp-licenseprovider/restws, expiresAt=null]: java.lang.NullPointerException
10:16:13,769 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-6) Failed to register service ServiceDescription [id=null, name=jce-jobexecutionengine, version=1.1.0, properties={SupportedJobType=EXECUTE_DP_CONSOLIDATION}, url=https://****************:7116/dp-jobexecutionengine-consolidation/restws, expiresAt=null]: java.lang.NullPointerException
10:16:14,738 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-3) Failed to register service ServiceDescription [id=null, name=jce-jobexecutionengine, version=1.1.0, properties={SupportedJobType=EXECUTE_DP_COPY}, url=https://****************:7116/dp-jobexecutionengine-copy/restws, expiresAt=null]: java.lang.NullPointerException
10:16:15,354 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-10) Failed to register service ServiceDescription [id=null, name=jce-jobexecutionengine, version=1.1.0, properties={SupportedJobType=EXECUTE_DP_VERIFICATION}, url=https://****************:7116/dp-jobexecutionengine-verification/restws, expiresAt=null]: java.lang.NullPointerException
 
Regards,
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Micro Focus Expert
Micro Focus Expert

Hello @ma-crf-bkp-stg

Looks like the AS does not start because the CP is down. 

Confirm the user hpdp and root user have correct access to the following files: 

  • /etc/opt/omni/server/users/UserList
    -rw-r-----. 1 root hpdp 234 Aug 24 00:34 UserList
  • /etc/opt/omni/server/idb/hpdp-idb-cp.cfg
    -rw-r--r--. 1 root hpdp 5439 Mar 13 2019 hpdp-idb-cp.cfg
  • /var/opt/omni/log/hpdp-idb-cp.log
    -rw-r--r--. 1 hpdp hpdp 56328524 Sep 14 00:10 hpdp-idb-cp.log

 

Then try again to start the services. If possible, restart the server too, just in case there is any hanging process. 

Andres Fallas Salazar
Customer Support Engineer

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