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Jürgen Schneide Absent Member.
Absent Member.
14290 views

Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

Hello,

 

Since Yesterday we have a Problem to Restore Files.

 

DataProtector ist installed on a Windows 2003 Server and at this Server is an Tape Library 4048 attached.

 

DataProtector sends the following message. Can somone halp me? Thanks.

 

Normal]

From: RSM@xxxxx"" Time: 03.08.2011 10:15:28

Restore session 2011/08/03-8 started.

[Normal]

From: RMA@xxxxx "HP:Ultrium 4-SCSI_3_xxxxx" Time: 03.08.2011 10:15:31

STARTING Media Agent "HP:Ultrium 4-SCSI_3_xxxxx"

[Critical]

From: RMA@xxxxx"HP:Ultrium 4-SCSI_3_svr-fax" Time: 03.08.2011 10:15:34

Unknown internal error.

[Critical]

From: RMA@xxxxxx"HP:Ultrium 4-SCSI_3_xxxxx" Time: 03.08.2011 10:15:34

[

90:59] xxxxx :scsi3:0:4:1

Cannot open exchanger control device (Details unknown.)

[Normal]

From: RMA@xxxx"HP:Ultrium 4-SCSI_3_svr-fax" Time: 03.08.2011 10:15:34

ABORTED Media Agent "HP:Ultrium 4-SCSI_3_xxxx"

 

==================================================​==========================

Session failed!

==================================================​==========================

 

The xMA could not open the specified exchanger control device. The
error message indicates the reason as reported by the OS.
Frequently, a 'No such device or address' message from an exchanger
control device indicates that a wrong device file is specified for this
device. In the SAN environment the reason for this message can be a 
changed SCSI address of the device that occurred in SAN. This could 
happen if a reset in the SAN occurred through a reboot or power 
failure. 

erify that the control device file exists on the appropriate host
and can be accessed by the xMA process. Check if device file in 
device configuration is correct.

 

Regards Jürgen Schneider

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18 Replies
Micro Focus Expert
Micro Focus Expert

Re: Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

Hello Jurgen

 

It could be for several reason and maybe will be needed to debug the isseu so please check belwo topics.

 

1º Re-detect SCSI path address for mediun changer into library properties.

2º Check debug.log from RMA server looking for any error message.

3º Configure library again using autodetect device wizard and try to use this new library for restore.

 

 

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Jürgen Schneide Absent Member.
Absent Member.

Re: Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

Hi Tiriti,

 

the Step 1 and 3 i Have done before i postet this message. Now i have check the debug.log an i found the following entry on the last position:

 

03.08.2011 11:35:32  SecLibIpc.4884.2416 ["/lib/ipc/ipc.c $Rev: 14517 $ $Date:: 2010-11-03 18:44:53":1681] A.06.20 b370
ipc initialized before cmn!

 

Thanks.

 

Regards Jürgen

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Micro Focus Expert
Micro Focus Expert

Re: Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

Hi Jurgen

 

It could be a hardware issue let'e go to check .

 

1º From c:\program files\omniback\bin execute command uma -ioctl scsi3:0:4:1

 

2º execute move s1 d1. It must move tape into slot 1 to drive 1

 

3º excute move d1 s1

 

It tape has been loaded correctly it means that we have a DP issue.

 

Anotehr importnat thing is the path. you are seeing path as scsi3:0:4:1 instead as Changer3:0:4:1, please check that mediun changer is enabled into device manager and driver correctly installed.

 

Best Regards

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Jürgen Schneide Absent Member.
Absent Member.

Re: Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

 Hi Tiriti,

 

point 1 the controller was accessible and the moves will also run.

 

The driver was disabled and after enabling and rebooting the system the problem will the same. But only by restoring any file.

 

Do you have any other idea.

 

Regards

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Micro Focus Expert
Micro Focus Expert

Re: Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

Hi Jurgen

 

You will need to reproduce issue in debug mode for to analyze it, please open a support call.

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Jürgen Schneide Absent Member.
Absent Member.

Re: Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

Hi Tiriti,

 

how can i change the DP to debug mode?

 

 

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Micro Focus Expert
Micro Focus Expert

Re: Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

Hi

 

In debug mode, everything that you do in the GUI is stored in special files in text mode. This is providing us additional very detailed information. It is, however, consuming disk space so it should be used carefully.

You need to perform a couple of simple steps:
1. Open the GUI, go to File -> Preferences -> Debug tab.
- “Range specification” 1-500.
- Debug file name – HPDEBUG10.txt
- Then choose “Use these settings for the next restart only”. This is very important, because if you choose “Use these settings always” you will end up with endless debugging and your space will be filled.
- Press “Restart now”. Now you are in debug mode.
2. Now run only the problematic job. If possible, suspend all other backups because they will fill the debugs with additional info and will slow down the analyze later.
3. After completing the job, turn off the GUI again to end the debug mode.
4. Now, open a file explorer and go to <DPHOME>/tmp and collect RMA debug file, uploaded and I will check it.

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Jürgen Schneide Absent Member.
Absent Member.

Re: Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

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Micro Focus Expert
Micro Focus Expert

Re: Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

Hi Jurgen

 

Debugs are not useful in this case, we can see the following.

 

[ 99] 2011-08-03 14:23:11 ("/ma/xma/rma.c $Rev: 12701 $ $Date:: 2010-09-03 19:53:57":2974) A.06.20 b370
[ 99] <<=== (3) }  /* MaEventLoop */
[ 99]   RetVal: Returning: "STATE_ABORT(0x5)"
[ 99]

[100] 2011-08-03 14:23:11 ("/ma/pol/ctrllib.c $Rev: 11288 $ $Date:: 2010-07-21 19:42:31":652) A.06.20 b370
[ 31] CtrlOpen: STATE_ABORT received

[ 99] 2011-08-03 14:23:11 ("/ma/pol/ctrllib.c $Rev: 11288 $ $Date:: 2010-07-21 19:42:31":1108) A.06.20 b370
[ 99] <<=== (2) }  /* CtrlOpen */
[ 99]   RetVal: returning: -1

 

I would like recommend you to install new set of patches relased for DP 6.20

 

Windows - Cell Server patch  
DPWIN_00513
... Critical General Release ... data protector 6.20 ... indows: vista xp 2000 2003 2008  Aug 1, 2011
Windows - CORE patch  
DPWIN_00512
... Critical General Release ... data protector 6.20 ... indows: vista xp 2000 2003 2008  Aug 1, 2011
Windows -Media Agent patch  
DPWIN_00516
... Critical General Release ... data protector 6.20 ... indows: vista xp 2000 2003 2008  Aug 1, 2011
Windows -Disk Agent patch  
DPWIN_00515
... Critical General Release ... data protector 6.20 ... indows: vista xp 2000 2003 2008  Aug 1, 2011
Windows - Cell Console patch  
DPWIN_00514
... Critical General Release ... data protector 6.20 ... indows: vista xp 2000 2003 2008  Aug 1, 2011

 

If after that issue still remain you will need to open support call for to involve DP developers.

 

At last topic one question, Have you enabled new encryption module for DP 6.20?

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Jürgen Schneide Absent Member.
Absent Member.

Re: Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

Thanks for your answer.

 

Who can i download the Patches und where can i check the encryption mode?

 

Regards Jürgen

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Micro Focus Expert
Micro Focus Expert

Re: Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

You be able to download patches from http://support.openview.hp.com/

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Jürgen Schneide Absent Member.
Absent Member.

Re: Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

From this page you only Download with an actual subscrption. Is there any other place who i can download this patches. Our consultant is on holiday.

 

Thanks.

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Antonio Carlon Absent Member.
Absent Member.

Re: Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

Hi Schneider,

 

time ago you can downloaded patches from www.hp.com/support.

 

Now you can download them from http://support.openview.hp.com/

 

 

Bye

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Absent Member.. Eblyn_Solis Absent Member..
Absent Member..

Re: Error 90:59 Cannot open exchanger control device (Details unknown.) DataProtector 6.2

Hi,

 

DP 6,2 , not patches at the moment.

 

Also did you fix the problem?

 

Run uma and post output for #stat d

 

UMA:

run this command on MA server :

 C:\Program Files\OmniBack\bin>devbra -dev

Eample:

Exch    HP:MSL6000 Series  Path: "Changer0:0:0:0"  SN: "02i1yymM00"

this will give you path for robot:

then run this:

C:\Program Files\OmniBack\bin>uma -ioctl Changer0:0:0:

that return this promnt:

Changer0:0:0>

now run

Changer0:0:0>stat d

 

Regards.

 

 

 

 

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