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Error: Putting the Internal Database into the backup mode failed

Recently migrated servers, followed the 9.05 guide Data Protector - Installation Guide.pdf Page 282-287. Everything went fairly well except I can't get the IDB to back up anymore, i continusly get ...backup mode failed. I upgraded from Server 2008 to Server 2012r2

I have checked archive_mode = on

inet is running as local system account

this is my latest .pg\pg_lpg\postgresql log file

2016-10-19 12:01:40 EDT LOG: database system was shut down at 2016-10-19 12:01:33 EDT
2016-10-19 12:01:40 EDT LOG: database system is ready to accept connections
2016-10-19 12:01:40 EDT LOG: autovacuum launcher started
2016-10-19 12:02:19 EDT LOG: no match in usermap "hpdpidb" for user "hpdp" authenticated as "SYSTEM"
2016-10-19 12:02:19 EDT FATAL: SSPI authentication failed for user "hpdp"
2016-10-19 12:07:52 EDT LOG: no match in usermap "hpdpidb" for user "hpdp" authenticated as "SYSTEM"
2016-10-19 12:07:52 EDT FATAL: SSPI authentication failed for user "hpdp"

Version:

HPE Data Protector A.09.06: OMNISV, internal build 107, built on Monday, April, 2016, 5:07 PM

Patches: 

Patch level Patch description
===========================================
DPWIN_00886 (A.09.06) Core Component
DPWIN_00886 (A.09.06) Core of Integrations component
DPWIN_00887 (A.09.06) Cell Manager Component
DPWIN_00888 (A.09.06) Disk Agent
DPWIN_00889 (A.09.06) General Media Agent
DPWIN_00890 (A.09.06) User Interface
DPWIN_00909 (A.09.06) MS SQL Integration
DPWIN_00893 (A.09.06) Virtual Environment Integration
DPWIN_00891 (A.09.06) English Documentation (Guides, Help)
DPWIN_00886 (A.09.06) Pegasus Libraries
DPWIN_00886 (A.09.06) Core Technology Stack
DPWIN_00887 (A.09.06) Cell Server Technology Stack
DPWIN_00887 (A.09.06) Application Server Technology Stack
DPWIN_00887 (A.09.06) Web Services
DPWIN_00887 (A.09.06) Java Runtime Environment Technology Stack
DPWIN_00887 (A.09.06) Job Control Engine Service Dispatcher
DPWIN_00887 (A.09.06) Job Control Engine Service Registry
Number of patches found: 17.

Anyhelp would be appriciated

 

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Error: Putting the Internal Database into the backup mode failed

You need to add the Data Protector service account that was used during installation and is used for the services to the impersonation list on the Cell Manager. This is done with the omniinetpasswd command.

Please use the Accept Solution button next to my post and assign a KUDO (thumbs up icon) if this works for you.

Regards,
Sebastian Koehler
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