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Exception Occured while backing up VSS/memory file

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Hello There,

The VEAgent backup of VCenter is failing with the following error. What is the manifest file is for? Please suggest about the resolution steps. No problem in taking local snapshot backup of VC.

CM ver - 9.09

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[Normal] From: **PERSONAL INFORMATION REMOVED** "/US0PA" Time: 4/24/2020 11:16:39 PM
Virtual Machine 'vcn001': Backing up VSS manifest vcn001/vcn001-vss_manifests775.zip.

[Major] From: **PERSONAL INFORMATION REMOVED** "/US0PA" Time: 4/24/2020 11:16:40 PM
Exception Occured while backing up VSS/memory file
[Critical] From: **PERSONAL INFORMATION REMOVED** "/US0PA" Time: 4/24/2020 11:16:40 PM
Backup of object failed.
Name: vcn001
Path: /US0PA/WINDOWS/vcn001
InstanceUUID: 5201c403-71f6-4e1a-d7f2-1234567891011

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We also have Filesystem level backups running fine, but the Snapshot backups would fail.

 

Many Thanks in advance!

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Re: Exception Occured while backing up VSS/memory file

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Path of the VM was incorrect, caused the failure. Tried to backup from actual path , now it's successful.

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Micro Focus Expert
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Re: Exception Occured while backing up VSS/memory file

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Hello @submurug

What is the vCenter version you have? 

Andres Fallas Salazar
Customer Support Engineer

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Re: Exception Occured while backing up VSS/memory file

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Hello Victor,

VC version is v5.5.0
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Micro Focus Expert
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Re: Exception Occured while backing up VSS/memory file

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Could you please confirm the build? 

vCenter 5.5 is not supported in DP 9.09: 

Victor_F_DP_0-1588187662531.png

 

Andres Fallas Salazar
Customer Support Engineer

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Re: Exception Occured while backing up VSS/memory file

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Version - 9.09 and Build - 115
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Re: Exception Occured while backing up VSS/memory file

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I meant the build of the vCenter.
Andres Fallas Salazar
Customer Support Engineer

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Re: Exception Occured while backing up VSS/memory file

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ahh ok.. let me check and come back 🙂
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Re: Exception Occured while backing up VSS/memory file

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Hi Victor,
VC 5.5.0 build 3730491

Thanks!
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Micro Focus Expert
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Re: Exception Occured while backing up VSS/memory file

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Hello @submurug

That is vCenter 5.5 U3d and it is supported for DP 9.09.

Try to disable the option "Use quiescence snapshots" into backup specification. 

Regards, 

Andres Fallas Salazar
Customer Support Engineer

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Re: Exception Occured while backing up VSS/memory file

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Thanks for the super quick response! Let me test and revert..
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Re: Exception Occured while backing up VSS/memory file

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Path of the VM was incorrect, caused the failure. Tried to backup from actual path , now it's successful.

View solution in original post

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