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Micro Focus Expert
Micro Focus Expert
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GUI closed when browsing clients

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We are upgrading a CM environment from 9.09 to DP 10.40

Gui works fine except for clients . When we try to expand clients left no response and after a while closes.

Not all clients have been updated yet to DP 10.40 version .

Any hint to improve that?  CM is HPUX 10.40 and we are using a dedicated host for DP 10.40 GUI.

 

Regards

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Micro Focus Expert
Micro Focus Expert

Re: GUI closed when browsing clients

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Hello @Diego Biondo

This is normally a problem with the cell_info file. 

Do this: 

1. Make a copy of the current cell_info file. 
2. Create a new file named cell_info. 
3. Copy the content from the old file to this newly created. 
4. Open a new GUI and try again. 

If the problem persists, check the cell_info content and confirm if there are no strange characters. 

Andres Fallas Salazar
Customer Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a LIKE by clicking on the bottom at the left of the post and show your appreciation.

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Micro Focus Expert
Micro Focus Expert

Re: GUI closed when browsing clients

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Hello @Diego Biondo

This is normally a problem with the cell_info file. 

Do this: 

1. Make a copy of the current cell_info file. 
2. Create a new file named cell_info. 
3. Copy the content from the old file to this newly created. 
4. Open a new GUI and try again. 

If the problem persists, check the cell_info content and confirm if there are no strange characters. 

Andres Fallas Salazar
Customer Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a LIKE by clicking on the bottom at the left of the post and show your appreciation.

View solution in original post

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Micro Focus Expert
Micro Focus Expert

Re: GUI closed when browsing clients

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Thanks Victor it worked

 

Regards

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