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HP Data Protector 9 - VM Backup - Sometimes checkpoint were left in Hyper-v After a full Session

Good Morning everyone,

I have some schedules of Virtual Evironment configured and we only have full sessions schedules.

They are finishing wihtout errors, but. I noticed that all my VM's are keeping the checkpoints that DP created with VSS during the execution sometimes. I said sometimes because its not seasonal, sometimes the checkpoints have been deleted and sometimes they dont.

Does someone have an ideia about it? I dont have error logs, my configuration seems to be alright.

Version of DP that I use: 9.0

Patch level instaled in physical hyper-v host

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Micro Focus Expert
Micro Focus Expert

Hello victoraugustoflorenc, 

This looks like a known issue documented here: 

https://softwaresupport.softwaregrp.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR2A56808

The fix is available since DP 9.04. I see in the screenshot with the patches that you have 9.03. So this apply in your case. 

Any way, I will suggest to upgrade to 9.09, the fix is also included and this version is recommended in DP 9 family. 

Hope that resolves your issue,

Andres Fallas Salazar
Customer Support Engineer

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Micro Focus Expert
Micro Focus Expert

Hello,

I hope to make a comment.

Looking at your issue, I would recommend the following:

1. Update to the latest DP 9.09 patches for CM and DP clients (DA, MA, GUI and Integration module).

2. Log a SW DP case if you still have the same issue even after update to 9.09.

Looks to be very intermittent and so I would take out DP as a factor by having the latest binaries (9.09) and then engage DP support so this can be investigated further, as I am suspecting this to be outside of DP.

Nothing conclusive for now, and so better that this be worked with the next available DP support.

Hope this helps

Rgds,

Sherman

DP SUPPORT

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