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MSVCR90.dll causing APPCRASH in DP 10.20 GUI

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Note: DP10.20 on Windows 2012 R2 CM; W2016 MA/GUI -  Backup replication between two HPE StoreOnce 5200 arrays (Software revision 4.1.3-1921.10) .

Hi,

Yesterday I had reason to examine the properties of a StoreOnce Replication script, something that would not have changed in some time.

When I attempted to open the script, DP threw the following error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Manager.exe
Application Version: 10.20.115.0
Application Timestamp: 5c000c87
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.8387
Fault Module Timestamp: 51ea1bbd
Exception Code: c0000005
Exception Offset: 0000000000018f60
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 6153
Additional Information 1: 89fd
Additional Information 2: 89fdfc2ff6512b25feae775753897215
Additional Information 3: 06e2
Additional Information 4: 06e2b2e7e4b2343480423de2889a3a5b

and then exited.

It's happening on both my CM and MA, both of which have different versions of MSVCR90.dll in place.

There have been no recent upgrades or patches applied to the StoreOnce arrays, while the last Windows update was in September and I've definitely used the Object Operations module in the meantime.

As things stand, I cannot edit or create a process in the Object Operations context. A reboot of the CM has not helped (in case anyone was going to suggest it 😊 ) either.

If anyone has come across this and can suggest a solution I'd appreciate it - I'll log a support case if I have to but this forum has always been great for advice in the first instance.

Thanks in advance,

Bob

 

 

GTS I&O - "Have you tried switching it off, then switching it back on again?"
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Honored Contributor.. Alpha_1_1 Honored Contributor..
Honored Contributor..

Re: MSVCR90.dll causing APPCRASH in DP 10.20 GUI

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It looks as though a solution has presented itself.

Following intervention by Micro Focus Support, it became evident that a malformed entry in the cell_info file was preventing proper parsing of the file by GUICORE:

"Hello Robert,

From GUICORE debugs I can see that cell_info file parsing stops at this host:

[299] key:host val:ppapp-p-gpo01-v.mydomain.net key:os val:microsoft amd64 wNT-6.3-S key:mac val:0050569d2d24 key:clust val:node key:da val:A.10.20 key:ma val:A.10.20 key:clus val:ppappwincluster.mydomain.net key:autodr val:A.10.20 key:ts_core val:A.10.20 key:dapatch val:A.10.20 key:mapatch val:A.10.20 key:cluspatch val:PPAPPWINCLUSTER.mydomain.net key:autodrpatch val:A.10.20 key:ts_corepatch val:A.10.20
[299] key:host val:ppappwincluster.mydomain.net key:os val:microsoft amd64 wNT-6.3-S key:mac val:0050569d2d24 key:clust val:integvs key:da val:A.10.20 key:ma val:A.10.20 key:clus val:ppappwincluster.mydomain.net key:autodr val:A.10.20 key:ts_core val:A.10.20 key:dapatch val:A.10.20 key:mapatch val:A.10.20 key:cluspatch val:PPAPPWINCLUSTER.mydomain.net key:autodrpatch val:A.10.20 key:ts_corepatch val:A.10.20
[299] key:host val:ppappcluster.mydomain.net key:clust val:integvs key:clus val:ppappwincluster.mydomain.net

[ 99] 2019-12-19 09:33:52.151 ("/lib/parse/gen_parser.c $Rev$ $Date:: $:":789)
[ 99] <<=== (1) } /* PLGetListFromBuffer */
[ 99] RetVal: pl
[ 99]

[ 99] 2019-12-19 09:33:52.151 ("/lib/parse/gen_parser.c $Rev$ $Date:: $:":717)
[ 99] <<=== (0) } /* PLParse */
[ 99] RetVal: pl
[ 99]
[ 99] | Omniback::Omniback::__GetHostListPL: OK!
[ 99] | Omniback::Omniback::__GetHostListPL: Elapsed time: 0 seconds
[ 99] ------------------------------------------------------------------------

But there are more hosts after that line that should have been parsed.

Also that specific line looks strange when compared to the previous ones, it is much shorter, as if it was missing most parameters."

Removing the malformed line resolved the APPCRASH issue.

My thanks to Petar Dimitrov in Support for tracking down the root cause.

I also had onsite assistance from Paul Bourke of HPE, who was able to expand upon Petar's diagnosis to arrive at the solution.

Bob

GTS I&O - "Have you tried switching it off, then switching it back on again?"

View solution in original post

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3 Replies
Micro Focus Expert
Micro Focus Expert

Re: MSVCR90.dll causing APPCRASH in DP 10.20 GUI

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Hello @Alpha_1_1

This is very common in DP in these versions. I haven't seen these errors since DP 10.40 if I do not remember wrong. The problem here is that MSVCR90.dll used for DP causes problems with the one included in DP. 

In some cases, reinstalling the DP agents in the server with problems help. 

At this moment I am working with our developers about this same issue. 

Regards, 

Andres Fallas Salazar
Customer Support Engineer

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Honored Contributor.. Alpha_1_1 Honored Contributor..
Honored Contributor..

Re: MSVCR90.dll causing APPCRASH in DP 10.20 GUI

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Hi Andres,

Thanks - I've since opened a support case for this, so we'll see what they say as well.
In the meantime I've noticed that what I initially thought was a failure of the GUI window to close turned out to be a second error, this time pointing to ntdll.dll (6.3.6300.19464) - a quick bit of Googling suggests that this also causes problems with GUIs...

Cheers,
Bob
GTS I&O - "Have you tried switching it off, then switching it back on again?"
Honored Contributor.. Alpha_1_1 Honored Contributor..
Honored Contributor..

Re: MSVCR90.dll causing APPCRASH in DP 10.20 GUI

Jump to solution

It looks as though a solution has presented itself.

Following intervention by Micro Focus Support, it became evident that a malformed entry in the cell_info file was preventing proper parsing of the file by GUICORE:

"Hello Robert,

From GUICORE debugs I can see that cell_info file parsing stops at this host:

[299] key:host val:ppapp-p-gpo01-v.mydomain.net key:os val:microsoft amd64 wNT-6.3-S key:mac val:0050569d2d24 key:clust val:node key:da val:A.10.20 key:ma val:A.10.20 key:clus val:ppappwincluster.mydomain.net key:autodr val:A.10.20 key:ts_core val:A.10.20 key:dapatch val:A.10.20 key:mapatch val:A.10.20 key:cluspatch val:PPAPPWINCLUSTER.mydomain.net key:autodrpatch val:A.10.20 key:ts_corepatch val:A.10.20
[299] key:host val:ppappwincluster.mydomain.net key:os val:microsoft amd64 wNT-6.3-S key:mac val:0050569d2d24 key:clust val:integvs key:da val:A.10.20 key:ma val:A.10.20 key:clus val:ppappwincluster.mydomain.net key:autodr val:A.10.20 key:ts_core val:A.10.20 key:dapatch val:A.10.20 key:mapatch val:A.10.20 key:cluspatch val:PPAPPWINCLUSTER.mydomain.net key:autodrpatch val:A.10.20 key:ts_corepatch val:A.10.20
[299] key:host val:ppappcluster.mydomain.net key:clust val:integvs key:clus val:ppappwincluster.mydomain.net

[ 99] 2019-12-19 09:33:52.151 ("/lib/parse/gen_parser.c $Rev$ $Date:: $:":789)
[ 99] <<=== (1) } /* PLGetListFromBuffer */
[ 99] RetVal: pl
[ 99]

[ 99] 2019-12-19 09:33:52.151 ("/lib/parse/gen_parser.c $Rev$ $Date:: $:":717)
[ 99] <<=== (0) } /* PLParse */
[ 99] RetVal: pl
[ 99]
[ 99] | Omniback::Omniback::__GetHostListPL: OK!
[ 99] | Omniback::Omniback::__GetHostListPL: Elapsed time: 0 seconds
[ 99] ------------------------------------------------------------------------

But there are more hosts after that line that should have been parsed.

Also that specific line looks strange when compared to the previous ones, it is much shorter, as if it was missing most parameters."

Removing the malformed line resolved the APPCRASH issue.

My thanks to Petar Dimitrov in Support for tracking down the root cause.

I also had onsite assistance from Paul Bourke of HPE, who was able to expand upon Petar's diagnosis to arrive at the solution.

Bob

GTS I&O - "Have you tried switching it off, then switching it back on again?"

View solution in original post

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