Valued Contributor.. Shane_Hicks Valued Contributor..
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S3 backup - Error in communication with cloud [UNKNOWN EXCEPTION], retrying

We get this while backing data to an S3 bucket. Data is being moved but trying to find out why the message.

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Micro Focus Expert
Micro Focus Expert

Re: S3 backup - Error in communication with cloud [UNKNOWN EXCEPTION], retrying

Hello @Shane_Hicks,

I have seen this kind of problems before but this is for a misconfiguration of the S3.

At the end the backup fails or work properly? 

Are you using a generic region or a region provided for Amazon? 

Regards, 

Andres Fallas Salazar
Customer Support Engineer

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Valued Contributor.. Shane_Hicks Valued Contributor..
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Re: S3 backup - Error in communication with cloud [UNKNOWN EXCEPTION], retrying

I have tried both. I have changed the URL to point to US-East-1 and get the same

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Micro Focus Expert
Micro Focus Expert

Re: S3 backup - Error in communication with cloud [UNKNOWN EXCEPTION], retrying

This looks to me like a known issue. I have seen this behavior in DP 10.03 and was solved with QCCR2A80339. 

Can you please confirm your DP version? 

Andres Fallas Salazar
Customer Support Engineer

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Valued Contributor.. Shane_Hicks Valued Contributor..
Valued Contributor..

Re: S3 backup - Error in communication with cloud [UNKNOWN EXCEPTION], retrying

We are on 10.04
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Micro Focus Expert
Micro Focus Expert

Re: S3 backup - Error in communication with cloud [UNKNOWN EXCEPTION], retrying

The hotfix is just a .so modified that should be applied in the MA. The hotfix exists only for DP 10.03 and Linux servers. 

If your media server is Linux, you can try the hotfix. Just open a case requesting and send me in a private message the ID. 

Regards, 

Andres Fallas Salazar
Customer Support Engineer

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