Respected Contributor.. Andy___H1 Respected Contributor..
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Upgrade from DP 9.09 to 10.30 and VMware integration

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Hi,

We've recently started to upgrade from 9.09 to 10.30 - we have a Linux Cell manager and a Virtual Center appliance running ESX 5.5. In this environment we use VMware integration, and at the end of the Cell manager upgrade it threw up a message saying that the VMware GRE plugin couldn't be unregistered. We were told we'd need to run 'omnicc -upgrade_greplugin' after all mount proxies were upgraded. We upgraded the mount proxy (Windows VM) and ran the command but got the error: ' unregister of advanced GRE web plug-in from vcenter unsuccessful. License checker internal error'. We saw license mentioned in the error so applied our license - although didn't think this would really help (and it didn't!). We've tried deleting the Virtual centre client and re-adding and all of the messages suggest this has worked - we get successfully unregistered/registered messages. However when we look in the VSphere web client we can't see the GRE management tabs. Within the virtual center GUI we can see the 'vmware granular recovery extension web client plug-in' showing as an installed plug-in but it still shows as 9.09. We thought that this might need manually removing and found notes that say to log into the vmware MOB GUI (https://VCserver/mob), but here we are not seeing any data protector extensions installed.

Another strange thing is that if we try and import the Virtual Centre server and get the username and password wrong on purpose, we still get the possitive messages about registering the GRE, and the server is added to the client list! It's almost as if it's not really trying to talk to the VC server ... just pretending to. On the other hand if we try and import a made up server name (but with the correct domain details) it throws up an error stright away.

This came about because during backup testing of VM's we have started seeing the message 'virtual centre: download of disk descriptor file failed'. Our huch was that by ensuring the GRE extension was at the correct version, this error may go away.

Any help apprectiated!

Thanks,

Andy.

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Micro Focus Expert
Micro Focus Expert

Re: Upgrade from DP 9.09 to 10.30 and VMware integration

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Hello @Andy___H1

Just to understand better. You have vCenter 5.5 right? Unfortunately, this vCenter is not supported in DP 10.30:

image.png

It is not supported for GRE either. 

image.png

https://docs.microfocus.com/DP/SupportMatrix/10.30/Virtualization_Support_Matrix_DP10.x.pdf

 

Could you please clarify this? 

Andres Fallas Salazar
Customer Support Engineer

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Micro Focus Expert
Micro Focus Expert

Re: Upgrade from DP 9.09 to 10.30 and VMware integration

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Hello @Andy___H1

Just to understand better. You have vCenter 5.5 right? Unfortunately, this vCenter is not supported in DP 10.30:

image.png

It is not supported for GRE either. 

image.png

https://docs.microfocus.com/DP/SupportMatrix/10.30/Virtualization_Support_Matrix_DP10.x.pdf

 

Could you please clarify this? 

Andres Fallas Salazar
Customer Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a LIKE by clicking on the bottom at the left of the post and show your appreciation.
Respected Contributor.. Andy___H1 Respected Contributor..
Respected Contributor..

Re: Upgrade from DP 9.09 to 10.30 and VMware integration

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Ah, many thanks for confirming, we really should have checked that!!!

So our hosting team wanted to get to 6.5 from 5.5, and we needed to upgrade DP from 9.09 to 10.30 to match it. We went first "assuming" it would still work for 5.5, but obviously not.

So really we both need to upgrade at the same time then. However given this is a non-prod environment only we'll leave our upgrade at 10.30 and shout to out hosting team to put the pressure on them to upgrade also.

Thanks, Andy

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