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Frequent Contributor.. djgotn89 Frequent Contributor..
Frequent Contributor..
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media import failed"Original and copy mismatch"

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we used msl2024 

we reinstall data protector 8.10

so we was media import but when i import one media failed 

error messge is "Orainal and copy mismatch skipping medium

code name is 65:33

so when we import media how to solve import media

can you teach about this case

 

1 Solution

Accepted Solutions
Micro Focus Expert
Micro Focus Expert

Re: media import failed"Original and copy mismatch"

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Hello @djgotn89

It looks like a known issue in those versions. There is a fix, the problem is that DP 8 is out of support so you cannot request it via Support. 

What you can do is upgrade DP to any version where the fix is included. Here the documentation: 

https://softwaresupport.softwaregrp.com/doc/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR2A55813

Regards, 

Andres Fallas Salazar
Customer Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a LIKE by clicking on the bottom at the left of the post and show your appreciation.

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2 Replies
Micro Focus Expert
Micro Focus Expert

Re: media import failed"Original and copy mismatch"

Jump to solution

Hello @djgotn89

It looks like a known issue in those versions. There is a fix, the problem is that DP 8 is out of support so you cannot request it via Support. 

What you can do is upgrade DP to any version where the fix is included. Here the documentation: 

https://softwaresupport.softwaregrp.com/doc/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR2A55813

Regards, 

Andres Fallas Salazar
Customer Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a LIKE by clicking on the bottom at the left of the post and show your appreciation.

View solution in original post

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Frequent Contributor.. djgotn89 Frequent Contributor..
Frequent Contributor..

Re: media import failed"Original and copy mismatch"

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Thank you reply for my case 

I solved this case 

I was just media format 

Thank you

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