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Honored Contributor.
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"Putting the Internal Database into the backup mode failed" after Domain Change

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Hi,

we recently migrated a customers Cell Manager into a nother domain and also changed the backup admin user who is set up in all data protector serives.

Everything worked fine so far except the IDB backup, this fails with message "Putting the Internal Database into the backup mode failed"

i checked some community entries but none was solving our problem, mybe i overlooked something.

this is the output from the postgres log:

2020-05-25 12:26:31 CEST LOG: database system was shut down at 2020-05-25 12:24:37 CEST
2020-05-25 12:26:31 CEST LOG: database system is ready to accept connections
2020-05-25 12:26:31 CEST LOG: autovacuum launcher started
2020-05-25 12:28:26 CEST LOG: no match in usermap "hpdpidb" for user "hpdp" authenticated as "SYSTEM"
2020-05-25 12:28:26 CEST FATAL: SSPI authentication failed for user "hpdp"

 

and the pg_ident.conf

# Put your actual configuration here
# ----------------------------------

# MAPNAME                  SYSTEM-USERNAME                      PG-USERNAME
hpdpidb                            NEW-BKP-USER                                hpdp

 

Best Regards

Markus

virtualized
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Micro Focus Expert
Micro Focus Expert

Hello @Markus Pernek,

According to the log the Data Protector services run as LOCAL SYSTEM. So pg_ident.conf need to have SYSTEM instead of NEW-BKP-USER.

Regards,
Sebastian Koehler

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Micro Focus Expert
Micro Focus Expert

Hello @Markus Pernek,

According to the log the Data Protector services run as LOCAL SYSTEM. So pg_ident.conf need to have SYSTEM instead of NEW-BKP-USER.

Regards,
Sebastian Koehler

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Honored Contributor.
Honored Contributor.

Hi @Sebastian.Koehler 

thank you for you reply

only "Data Protector Filter Listener Service" and Data Protector inet" run with Local System, all other services are running with DOMAIN\NEW-BKP-USER.

 

Best regards

Markus 

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